NatWest closing my 2 Reward accounts out of the blue

WillPS

Ed-1 said:

Alex9384 said:

Ed-1 said:

They apply an internal "Z marker" when they terminate your relationship which prevents you opening any product with the group in future.

Are you sure? How do you know this? Could it be something else than that? What does the 'Z' stand for?

Yes certain.
No it's definitely that.
Don't think the Z stands for anything, it's just a coded marker (like you've been shoved to the back of the alphabet as they want nothing to do with you anymore). If you try applying for anything it should auto decline.

By the way, I know because they did the same to me.

I had one of these placed against my account when I was a child, probably for dicking about paying coins or empty envelopes in to cash machines.

They didn't shut my accounts though, and I only became aware of it when I went to a branch to convert my under-18 Solo card account to a student account. The person in the branch got it removed.

Billy_B_North

ratechaser said:

Billy_B_North said:

ratechaser said:

Billy_B_North said:

General_Grant said:

Alex9384 said:

. . .

In a way I'm happy I'm leaving this pompous dinosaur and won't have to deal with their backward legacy systems anymore, . . .

The branch staff judge you by superficial appearances. 

Before lockdown I was interested in their Reward Black CC.  I went into a branch in another city which I was visiting - meeting auditors as I am the treasurer of a charity there and the building was on my walking route from the station. 

I was talked down to and it was suggested that this (and the Black Reward current account) was for "professional people like solicitors and accountants", the implication being that someone aged 70 and wearing clothes suitable for travelling on public transport could not possibly fall into this category.

Were they correct though?

The fact you (and they) don't know rather reinforces the point being made! This just sounds like a rather less glamorous retake of that scene from Pretty Woman 

Must admit though, I'm quite curious how I'll be treated when I'm older, retired, and in no mood to dress up to go to the bank (if indeed there is such a thing as branch banking in another 20 years). 

I rarely dress “professionally” outside work, but can’t recall a time when someone’s treated me badly because of it.
I’ve used the Coutts branch on the Strand a fair few times, and no-one has ever suggested that I shouldn’t be there, or am not one of their sort of clients.
They took me to a Six Nations game a few years ago, and no-one else there was wearing a suit, everyone was dressed pretty casually.

A suit at a six nations game?? Twickenham hospitality isn't in any way comparable to the Lord's pavilion you know  And even there, I'm getting to an age where linen jacket and slacks are taking over. With the club tie of course 

Incidentally, if Coutts suits you well then fine, but I hope you realise it's your own fees that are funding that trip to the rugby...? If you're paying enough for the service then you could probably turn up in see through trousers and still get served, I'm thinking more about mainstream banking where I have done quite a good job of taking advantage of their perks over the years, without really giving them anything back. All too possible that may dry up eventually...

I don’t pay any fees, fortunately.

ratechaser

Billy_B_North said:

ratechaser said:

Billy_B_North said:

ratechaser said:

Billy_B_North said:

General_Grant said:

Alex9384 said:

. . .

In a way I'm happy I'm leaving this pompous dinosaur and won't have to deal with their backward legacy systems anymore, . . .

The branch staff judge you by superficial appearances. 

Before lockdown I was interested in their Reward Black CC.  I went into a branch in another city which I was visiting - meeting auditors as I am the treasurer of a charity there and the building was on my walking route from the station. 

I was talked down to and it was suggested that this (and the Black Reward current account) was for "professional people like solicitors and accountants", the implication being that someone aged 70 and wearing clothes suitable for travelling on public transport could not possibly fall into this category.

Were they correct though?

The fact you (and they) don't know rather reinforces the point being made! This just sounds like a rather less glamorous retake of that scene from Pretty Woman 

Must admit though, I'm quite curious how I'll be treated when I'm older, retired, and in no mood to dress up to go to the bank (if indeed there is such a thing as branch banking in another 20 years). 

I rarely dress “professionally” outside work, but can’t recall a time when someone’s treated me badly because of it.
I’ve used the Coutts branch on the Strand a fair few times, and no-one has ever suggested that I shouldn’t be there, or am not one of their sort of clients.
They took me to a Six Nations game a few years ago, and no-one else there was wearing a suit, everyone was dressed pretty casually.

A suit at a six nations game?? Twickenham hospitality isn't in any way comparable to the Lord's pavilion you know  And even there, I'm getting to an age where linen jacket and slacks are taking over. With the club tie of course 

Incidentally, if Coutts suits you well then fine, but I hope you realise it's your own fees that are funding that trip to the rugby...? If you're paying enough for the service then you could probably turn up in see through trousers and still get served, I'm thinking more about mainstream banking where I have done quite a good job of taking advantage of their perks over the years, without really giving them anything back. All too possible that may dry up eventually...

I don’t pay any fees, fortunately.

If they're waiving their usual £900 account fee then you presumably have over half a buck invested/on deposit/borrowed with them. I suspect there are fees in there somewhere (even if it's a case of opportunity cost - if it's deposited funds). But if I'm wrong and you really did get treated to the rugby for free then that was a nice perk!

Billy_B_North

ratechaser said:

Billy_B_North said:

ratechaser said:

Billy_B_North said:

ratechaser said:

Billy_B_North said:

General_Grant said:

Alex9384 said:

. . .

In a way I'm happy I'm leaving this pompous dinosaur and won't have to deal with their backward legacy systems anymore, . . .

The branch staff judge you by superficial appearances. 

Before lockdown I was interested in their Reward Black CC.  I went into a branch in another city which I was visiting - meeting auditors as I am the treasurer of a charity there and the building was on my walking route from the station. 

I was talked down to and it was suggested that this (and the Black Reward current account) was for "professional people like solicitors and accountants", the implication being that someone aged 70 and wearing clothes suitable for travelling on public transport could not possibly fall into this category.

Were they correct though?

The fact you (and they) don't know rather reinforces the point being made! This just sounds like a rather less glamorous retake of that scene from Pretty Woman 

Must admit though, I'm quite curious how I'll be treated when I'm older, retired, and in no mood to dress up to go to the bank (if indeed there is such a thing as branch banking in another 20 years). 

I rarely dress “professionally” outside work, but can’t recall a time when someone’s treated me badly because of it.
I’ve used the Coutts branch on the Strand a fair few times, and no-one has ever suggested that I shouldn’t be there, or am not one of their sort of clients.
They took me to a Six Nations game a few years ago, and no-one else there was wearing a suit, everyone was dressed pretty casually.

A suit at a six nations game?? Twickenham hospitality isn't in any way comparable to the Lord's pavilion you know  And even there, I'm getting to an age where linen jacket and slacks are taking over. With the club tie of course 

Incidentally, if Coutts suits you well then fine, but I hope you realise it's your own fees that are funding that trip to the rugby...? If you're paying enough for the service then you could probably turn up in see through trousers and still get served, I'm thinking more about mainstream banking where I have done quite a good job of taking advantage of their perks over the years, without really giving them anything back. All too possible that may dry up eventually...

I don’t pay any fees, fortunately.

If they're waiving their usual £900 account fee then you presumably have over half a buck invested/on deposit/borrowed with them. I suspect there are fees in there somewhere (even if it's a case of opportunity cost - if it's deposited funds). But if I'm wrong and you really did get treated to the rugby for free then that was a nice perk!

My wife works for them so we get (nearly) all the perks without needing the normal investments with them. It’s quite a nice benefit, although it’s not been worth much this last year.