NatWest closing my 2 Reward accounts out of the blue

kaMelo

Alex9384 said:

Thanks. Good to know there are probably many more people having similar problem with NatWest.

Btw, I downgraded both Reward accounts to Select, but NatWest changed them to Premier Select.

Maybe they think I just started earning more than 100k? 

It's not your earnings, it's your half a million pound mortgage.

Alex9384

Btw guys, do you think I'm banned for any products with NatWest or just their current accounts?
I wanted their credit card in the future but now I'm not sure.  Whether they didn't like me having 2 reward accounts or 2 overdrafts or just something about my transactions... a credit card used for purchases or balance transfer is a different thing, isn't it?

colsten

There is only one way to find out for certain.

Ed-1

Alex9384 said:

Btw guys, do you think I'm banned for any products with NatWest or just their current accounts?
I wanted their credit card in the future but now I'm not sure.  Whether they didn't like me having 2 reward accounts or 2 overdrafts or just something about my transactions... a credit card used for purchases or balance transfer is a different thing, isn't it?

They apply an internal "Z marker" when they terminate your relationship which prevents you opening any product with the group in future.

phillw

Alex9384 said:
Isn't it stupid that instead of telling you they don't like something, they just close your accounts?

No, it's not stupid. If they told you the exact criteria then there would be threads full of how to avoid it.

phillw

colsten said:
Exactly. There is also more than one MSE Forumite who has more than one sole Natwest (and RBS) Reward. So one could go as far a saying there is evidence that they do not enforce it but perhaps it's best to leave it right here.

By that argument murder isn't enforced either, if one murderer gets away with it.

Alex9384

phillw said:

Alex9384 said:
Isn't it stupid that instead of telling you they don't like something, they just close your accounts?

No, it's not stupid. If they told you the exact criteria then there would be threads full of how to avoid it.

If the problem is having 2 reward accounts, they can say it. If it's 2 overdrafts, they can say it as well. Or if they have problem with my standing orders (money in, money out), they can say it too. How would you avoid any of these and why would you even do it... I don't see the point in making it 'top secret'.

Alex9384

Ed-1 said:

They apply an internal "Z marker" when they terminate your relationship which prevents you opening any product with the group in future.

Are you sure? How do you know this? Could it be something else than that? What does the 'Z' stand for?

Ed-1

Alex9384 said:

Ed-1 said:

They apply an internal "Z marker" when they terminate your relationship which prevents you opening any product with the group in future.

Are you sure? How do you know this? Could it be something else than that? What does the 'Z' stand for?

Yes certain.
No it's definitely that.
Don't think the Z stands for anything, it's just a coded marker (like you've been shoved to the back of the alphabet as they want nothing to do with you anymore). If you try applying for anything it should auto decline.

By the way, I know because they did the same to me.

colsten

'Z' as in zapped? Zombie? Zilch? Zeroed?