How long are people generally waiting for Ryanair refunds?

[Deleted User]

This doesn’t really help but prior to Covid I always found Ryanair delivered exactly what they promised, for me anyway.  Never had any issues.  

Then Covid and my daughter had non refundable flights booked for Tenerife for July 2020. When they cancelled them she was offered a voucher, which she accepted.  “Oh well” I said, that’s you out of the equation for a refund then.    She just accepted that,  c’est la vie, type of thing. Then in December, out of the blue, without any further communications she found that the lot had been refunded to her card.  I have been looking, listening, and trying to figure out which way Ryanair are working with their refund pattern and.. I just can’t.  😂.   

deedee71

I've been waiting almost a year for direct booked flights which Ryanair cancelled to be refunded.   It's less than £100 so can't do chargeback.    They emailed out the blue on 1st March to say it would be refunded in 5-7 working days.....Still waiting.

Neil49

deedee71 said:

I've been waiting almost a year for direct booked flights which Ryanair cancelled to be refunded.   It's less than £100 so can't do chargeback.    They emailed out the blue on 1st March to say it would be refunded in 5-7 working days.....Still waiting.

We used a link from this site which takes you to an online form on the Ryanair website. Got a refund to our credit card account after about 2 weeks.

https://thetravelexpert.ie/travel-tips/how-to-get-a-refund-from-ryanair-my-step-by-step-guide/

[Deleted User]

deedee71 said:

I've been waiting almost a year for direct booked flights which Ryanair cancelled to be refunded.   It's less than £100 so can't do chargeback.    They emailed out the blue on 1st March to say it would be refunded in 5-7 working days.....Still waiting.

 Same, last May our flights were cancelled. They emailed about 6 months ago to say that hey were refunding to my card but they didn't. Still waiting. 

deedee71

deedee71 said:

I've been waiting almost a year for direct booked flights which Ryanair cancelled to be refunded.   It's less than £100 so can't do chargeback.    They emailed out the blue on 1st March to say it would be refunded in 5-7 working days.....Still waiting.

My refund has arrived today!

marmite1979

Ryanair kept my tax and my flight money. 
Ryanair sent an email in February saying '' We won't refund your tax as  we would charge you more for claiming it''.
This is 10 months since I claimed for a refund, that went over the three month limit due to Ryanairs failure to answer any emails phone calls or social media messages in March 2020.
They made it impossible to cancel my booking as I'd already followed Ryanairs advice to check in early, this then prevented me ''unchecking - in'' online.
I got the flight money back off the insurer minus tax as the flight took off and I ''Missed it'' so Ryanair blamed me for missing it regardless that I wouldn't have been allowed out the airport on arrival. It had gone three months until the insurer accepted my claim. 
Vueling repaid after I moved the return flight to November which was subsequently cancelled.
I also got nothing for my Hotel as in the rush to move bookings the hotel agreed to credit me the booking to be used later in the year, thus ''i'd not lost the booking'' it got moved. I just hope the hotel honours this and remembers( is still in business) when I get to go.

The Pandemic has led to a lot of ill feeling against those who've profited and been as useless as possible to help:
1. I will not book with Ryanair if there's an alternative airline.
2. I will not book insurance with a third party as this only makes claiming ten times longer and awkward.
3. I will endeavour to avoid Hotel Booking Engines like ''Booking.com, their no-refunds fare was tempting to save a few quid, I'm not risking that again. I will book direct with the hotel and chose those with a refund policy, it'll be far easier to use a human than a bot when trying to get help.
4. I might even return to old fashioned package holiday companies that have you covered for the whole lot should the fans get hit again.

[Deleted User]

 Nope will never use Ryanair, still not had my money back from last May and virtually impossible to speak to anyone, they don't reply to email. 

Upsidedownandaround

marmite1979 said:

Ryanair kept my tax and my flight money. 
Ryanair sent an email in February saying '' We won't refund your tax as  we would charge you more for claiming it''.
This is 10 months since I claimed for a refund, that went over the three month limit due to Ryanairs failure to answer any emails phone calls or social media messages in March 2020.
They made it impossible to cancel my booking as I'd already followed Ryanairs advice to check in early, this then prevented me ''unchecking - in'' online.
I got the flight money back off the insurer minus tax as the flight took off and I ''Missed it'' so Ryanair blamed me for missing it regardless that I wouldn't have been allowed out the airport on arrival. It had gone three months until the insurer accepted my claim. 
Vueling repaid after I moved the return flight to November which was subsequently cancelled.
I also got nothing for my Hotel as in the rush to move bookings the hotel agreed to credit me the booking to be used later in the year, thus ''i'd not lost the booking'' it got moved. I just hope the hotel honours this and remembers( is still in business) when I get to go.

The Pandemic has led to a lot of ill feeling against those who've profited and been as useless as possible to help:
1. I will not book with Ryanair if there's an alternative airline.
2. I will not book insurance with a third party as this only makes claiming ten times longer and awkward.
3. I will endeavour to avoid Hotel Booking Engines like ''Booking.com, their no-refunds fare was tempting to save a few quid, I'm not risking that again. I will book direct with the hotel and chose those with a refund policy, it'll be far easier to use a human than a bot when trying to get help.
4. I might even return to old fashioned package holiday companies that have you covered for the whole lot should the fans get hit again.

It sounds like the best caveat you could take from all of the above is make sure you know what your are buying including what the terms and conditions are.

bagand96

marmite1979 said:

Ryanair kept my tax and my flight money. 
Ryanair sent an email in February saying '' We won't refund your tax as  we would charge you more for claiming it''.
This is 10 months since I claimed for a refund, that went over the three month limit due to Ryanairs failure to answer any emails phone calls or social media messages in March 2020.
They made it impossible to cancel my booking as I'd already followed Ryanairs advice to check in early, this then prevented me ''unchecking - in'' online.
I got the flight money back off the insurer minus tax as the flight took off and I ''Missed it'' so Ryanair blamed me for missing it regardless that I wouldn't have been allowed out the airport on arrival. It had gone three months until the insurer accepted my claim. 
Vueling repaid after I moved the return flight to November which was subsequently cancelled.
I also got nothing for my Hotel as in the rush to move bookings the hotel agreed to credit me the booking to be used later in the year, thus ''i'd not lost the booking'' it got moved. I just hope the hotel honours this and remembers( is still in business) when I get to go.

The Pandemic has led to a lot of ill feeling against those who've profited and been as useless as possible to help:
1. I will not book with Ryanair if there's an alternative airline.
2. I will not book insurance with a third party as this only makes claiming ten times longer and awkward.
3. I will endeavour to avoid Hotel Booking Engines like ''Booking.com, their no-refunds fare was tempting to save a few quid, I'm not risking that again. I will book direct with the hotel and chose those with a refund policy, it'll be far easier to use a human than a bot when trying to get help.
4. I might even return to old fashioned package holiday companies that have you covered for the whole lot should the fans get hit again.

If the flight operated then Ryanair didn't owe you a refund.  Airlines are allowed to charge an administration fee for refunding of Government taxes, and Ryanair choose to do so - and funnily enough the admin fee is as much as the tax.  

At the end of the day we all take our choice and pay our money, if you book non-refundable you are accepting some risk in return for a cheaper rate.  And it's hardly a new revelation that Ryanair are not a customer focused organisation!

shadesofali

I'm actually shocked, the one time i had a problem with Ryanair and needed a refund (EU261 actually) I remember filling out the form (which was hard to find on their website ) and within 5 minutes had a reply from them saying "yes, we've messed up, we will pay compensation" 
I had heard bad stories about getting what was owed from them, but to be treated right almost made me fall ot of my chair....