Advice re switch to Pure Planet

mrmikie · 9 March 2021 at 12:59PM

I have just initiated a duel-fuel switch to Pure Planet through the MSE Cheap Energy Club.
On completing the process, I had an email from Pure Planet as shown below:
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Image: https://ci3.googleusercontent.com/proxy/qVF59VYZE1qiyKRX9-Z1Xij4_uFCDTsXKIbSmnP5D7A5XY49hY1p_PUzyxoj9HrRX_blNXDhiYM-bGIj31978Y127M45klpweUUoMHiS8P4Z_8iUOkqLJ7SAzQaAWNt1pqQWokfEILSVQiURjYyXFpUl3KHxTw=s0-d-e1-ft#http://image.mail.purepla.net/lib/fe5715707c610c797313/m/1/876ce343-15fa-473e-a85b-182080d4f8cd.png

Complete your details to join Pure Planet

Welcome to Pure Planet. We've got your request to switch from a price comparison site, but we're missing some information.

Get a new quote on our website using the same email address so that your details are up to date. If you've got a special offer from a comparison site, don't worry, we've saved it. You'll still get this once you've finished your switch.
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I thus followed a link to Get A New Quote.
However, when I completed this process, there was no mention regarding a switch from a price comparison site.
Despite the fact I already gave this information during the MSE switch, I have now been sent an email asking for my meter reading numbers (advising me to send photos, but with no indication of how to send these photos, or indeed of how to give them this information - I responded giving the details by replying to the email, but I'm not sure if this will work as I didn't think Pure Planet had any email interaction).
Does anyone have any experience of moving to Pure Planet? I'm at the stage now where I'm not sure if the switch is going through or not and if it is whether I will receive the Cashback benefits of switching through MSE. Any advice would be appreciated.