11 months of trying to ring useless Lloyds Bank without success.

pbartlett

try the lloyds priority number

0800 056 0045

EarthBoy

born_again said:

_shel said:

smjxm09 said:

In April 2020 I wanted to change my current account into a joint account so I rang Lloyds.  After going through endless menus and entering my account and sort code  together with voice recognition I am told they are not taking any phone calls by automated message.   I then go to the branch and am told I can't make an appointment.

Randomly over the year I ring Lloyds and go through the above and am told the same thing and get cut off.

Today some 11 months later it is no different as they are still not answering the phone. WHY NOT????

I don't want to trek into town to get turned away at the door so how can I contact this useless bank to see if I can make an appointment at branch?

Perhaps covid and the work at home rules 

I would suggest that the OP tries ringing at different times. Best is usually just before they open.

I don't think the OP will get a reply if they ring before the bank opens.  

born_again

EarthBoy said:

I don't think the OP will get a reply if they ring before the bank opens.  

No but you are in the queue waiting.
As someone that takes calls. By far the fastest time is when staff all start working. As everyone is free to take the calls waiting. Rather than later in the day when staff are all busy on calls.

EarthBoy

born_again said:

EarthBoy said:

I don't think the OP will get a reply if they ring before the bank opens.  

No but you are in the queue waiting.
As someone that takes calls. By far the fastest time is when staff all start working. As everyone is free to take the calls waiting. Rather than later in the day when staff are all busy on calls.

Where I work the phones open at 08.00 am and it's no use ringing before 08.00 am as there's no queue to wait in.  You'd just get a recorded message saying we're open from 08.00 am.