11 months of trying to ring useless Lloyds Bank without success.

smjxm09

In April 2020 I wanted to change my current account into a joint account so I rang Lloyds.  After going through endless menus and entering my account and sort code  together with voice recognition I am told they are not taking any phone calls by automated message.   I then go to the branch and am told I can't make an appointment.

Randomly over the year I ring Lloyds and go through the above and am told the same thing and get cut off.

Today some 11 months later it is no different as they are still not answering the phone. WHY NOT????

I don't want to trek into town to get turned away at the door so how can I contact this useless bank to see if I can make an appointment at branch?

[Deleted User]

smjxm09 said:

In April 2020 I wanted to change my current account into a joint account so I rang Lloyds.  After going through endless menus and entering my account and sort code  together with voice recognition I am told they are not taking any phone calls by automated message.   I then go to the branch and am told I can't make an appointment.

Randomly over the year I ring Lloyds and go through the above and am told the same thing and get cut off.

Today some 11 months later it is no different as they are still not answering the phone. WHY NOT????

I don't want to trek into town to get turned away at the door so how can I contact this useless bank to see if I can make an appointment at branch?

Perhaps covid and the work at home rules 

colsten

Why do you want to have a joint, or any, account at a bank that you describe as useless?

If you are desperate for a current account that can be opened online, which you don't appear to be, there are alternatives, such as Starling Bank and Monzo.

jimjames

Why not just open a new joint account? If you really don't want your existing account then you can transfer that across

colsten

jimjames said:

Why not just open a new joint account? If you really don't want your existing account then you can transfer that across

Can be done but not at Lloyds.

From their website:

xylophone

https://www.lloydsbank.com/current-accounts/all-accounts/classic-account.html

• Visit us in branch - You can apply for this account by booking an appointment at your nearest branch. You can book an appointment by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 7am - 11pm, 7 days a week. If you aren’t an existing Lloyds Bank current account holder, you’ll need to bring Proof of identity (such as a passport or driving licence) and Proof of address (such as a water, gas or electricity bill dated within the last 6 months). What to bring for identification.

jimjames

Wow, ok that's pretty poor.

When I looked at their website it said:

Existing customer? Open a new current account or change your account through Internet Banking

smjxm09

That's the number I have been ringing for the last 11 months.  Lloyds don't seem to have home workers taking calls or any form of call centre for the best part of a year.   I want to stay with Lloyds for reasons I won't go into but they are not contactable which is strange for a leading bank.  Even if I ring the branch I get the same message and am then cut off  .Anyone got a back door number?

Barny1979

Tried contacting through Social Media?

xylophone

Try the complaints number?

We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 

smjxm09

Thanks, I will try that number tomorrow as they are now closed but I suspect after listening to the menu it is for business customers only.

I was sent another number after sending them a secure message just now via social media

"So that we can support those in the most vulnerable situations, please use the numbers below if your enquiry is urgent. Our call wait times are much longer than normal.

Call us on 0345 602 1997 "  

Guess what, I got the same message that they are not taking calls.