11 months of trying to ring useless Lloyds Bank without success.

Thrugelmir

smjxm09 said:

   I want to stay with Lloyds for reasons I won't go into but they are not contactable which is strange for a leading bank.  

Minimising face to face contact with customers is perfectly understandable nor surprising given the nature of Covid. . 

[Deleted User]

Thrugelmir said:

smjxm09 said:

   I want to stay with Lloyds for reasons I won't go into but they are not contactable which is strange for a leading bank.  

Minimising face to face contact with customers is perfectly understandable nor surprising given the nature of Covid. . 

I would imagine this would be deemed essential if they haven't developed an online alternative like many other banks.

Sea_Shell

Companies have had a year to get their ducks in a row, regarding their customer service.    After all this time, no company should still be "blaming" Covid for their poor service IMO.

Thrugelmir

Sea_Shell said:

Companies have had a year to get their ducks in a row, regarding their customer service.    After all this time, no company should still be "blaming" Covid for their poor service IMO.

No one is blaming Covid. It's simply reality. 

MEM62

OP, why have you not simply opened a joint account online?

CRISPIANNE3

MEM62 said:

OP, why have you not simply opened a joint account online?

That's too easy. Easier to come on here to slack them off. 

eskbanker

MEM62 said:

OP, why have you not simply opened a joint account online?

Presumably for the reasons given in the previous posts, i.e. OP wants to stay with Lloyds and they don't offer the facility to open a joint account online, as pointed out by @colsten....

xylophone

OP, why have you not simply opened a joint account online?

Can't be done with Lloyds bank.

The local Lloyds Bank  (large branch) in my town is open  up to 2 pm daily - relative  banks there and needed to  pay in three  high value cheques a couple of weeks back.

He said there was no queue outside the branch  and  only one other customer waiting at the counter - the counter clerk dealt with matters quite quickly and he was out within a few minutes.

born_again

_shel said:

smjxm09 said:

In April 2020 I wanted to change my current account into a joint account so I rang Lloyds.  After going through endless menus and entering my account and sort code  together with voice recognition I am told they are not taking any phone calls by automated message.   I then go to the branch and am told I can't make an appointment.

Randomly over the year I ring Lloyds and go through the above and am told the same thing and get cut off.

Today some 11 months later it is no different as they are still not answering the phone. WHY NOT????

I don't want to trek into town to get turned away at the door so how can I contact this useless bank to see if I can make an appointment at branch?

Perhaps covid and the work at home rules 

Well they will be the only bank that does not have call center staff not answering calls from home... 

The only issue is the number of calls being taken, not working from home.
I would suggest that the OP tries ringing at different times. Best is usually just before they open.


>>>The UK’s largest domestic lender – which has 50,000 of its 65,000 employees working from home because of the outbreak – temporarily shifted about 1,000 workers from Halifax, Lloyds and Bank of Scotland branches to customer service teams, in order to cope with a surge in demand in areas such as telephone banking and video chats during the outbreak.<<<

https://www.theguardian.com/business/2020/dec/04/lloyds-to-move-700-staff-into-full-time-homeworking-roles-covid

MEM62

eskbanker said:

MEM62 said:

OP, why have you not simply opened a joint account online?

Presumably for the reasons given in the previous posts, i.e. OP wants to stay with Lloyds and they don't offer the facility to open a joint account online, as pointed out by @colsten....

xylophone said:

OP, why have you not simply opened a joint account online?

Can't be done with Lloyds bank.

The local Lloyds Bank  (large branch) in my town is open  up to 2 pm daily - relative  banks there and needed to  pay in three  high value cheques a couple of weeks back.

He said there was no queue outside the branch  and  only one other customer waiting at the counter - the counter clerk dealt with matters quite quickly and he was out within a few minutes.

Well that's me told.