Bath chair lift

Pureflow

Purchased chair lift end October 2019 as I’m terminally ill and hence now unable to do what I used to.
this chair wasn’t used until end December, when I came out of hospital, and has been used approximately 30 times, and well looked after as per instructions.   It came with one year warranty.   Part of the chrome plated acculator (rises and lowers chair) has now started to flake and fall off exposing the raw metal.
ive been in contact with the supplier and have asked for a replacement or refund under the Sale of Goods Act and all I have been offered is a repair for the amount of 3/4 of the amount which I paid. (£18.50 less than the cost of a new one).  They are saying it could be something I’ve been using that has caused this.  A damp cloth is all that is ever used and no cleaning products on it.  
is there anyone who could offer some constructive advise as what to do now.

JJ_Egan

SOGA no longer applies its now Consumer Rights Act .

Two choices

Under your rights  vendor has the choice to repair , replace or part refund  and may need to inspect to prove fault is not damage .

Or you commision an independant report to prove your case , but again under the law vendor has the right to repair replace or refund /

Refund would be less 18 months usage .

Aylesbury_Duck

Pureflow said:

Purchased chair lift end October 2019 as I’m terminally ill and hence now unable to do what I used to.
this chair wasn’t used until end December, when I came out of hospital, and has been used approximately 30 times, and well looked after as per instructions.   It came with one year warranty.   Part of the chrome plated acculator (rises and lowers chair) has now started to flake and fall off exposing the raw metal.
ive been in contact with the supplier and have asked for a replacement or refund under the Sale of Goods Act and all I have been offered is a repair for the amount of 3/4 of the amount which I paid. (£18.50 less than the cost of a new one).  They are saying it could be something I’ve been using that has caused this.  A damp cloth is all that is ever used and no cleaning products on it.  
is there anyone who could offer some constructive advise as what to do now.

If it's now 17 months old, the warranty has expired so you're down to consumer rights.  You wouldn't be entitled to a replacement or refund unless it's been confirmed as faulty and not a consequence of the way you've used/cleaned it.  A bathroom is a highly humid environment so it might be deemed a reasonable consequence of the setting over time.  Is the "acculator" plating a critical part of its function or is it simply cosmetic?  You could get an independent inspection to determine if it's faulty, but if it is and the retailer elects to refund, they can reduce the refund to reflect your use of the lift to date.

neilmcl

Pureflow said:

Purchased chair lift end October 2019 as I’m terminally ill and hence now unable to do what I used to.
this chair wasn’t used until end December, when I came out of hospital, and has been used approximately 30 times, and well looked after as per instructions.   It came with one year warranty.   Part of the chrome plated acculator (rises and lowers chair) has now started to flake and fall off exposing the raw metal.
ive been in contact with the supplier and have asked for a replacement or refund under the Sale of Goods Act and all I have been offered is a repair for the amount of 3/4 of the amount which I paid. (£18.50 less than the cost of a new one).  They are saying it could be something I’ve been using that has caused this.  A damp cloth is all that is ever used and no cleaning products on it.  
is there anyone who could offer some constructive advise as what to do now.

Sorry, just to clarify. You've been offered either a repair or a partial refund, which is only £18.50 less than the cost of new one, after 16 months of usage? I'd be biting their hand off.

Also, can you're local care services provide a bath lift for free? Both my mum (who was terminally ill) and dad (who has mobility issues) both got one from their local provider.

Keep_pedalling

neilmcl said:

Pureflow said:

Purchased chair lift end October 2019 as I’m terminally ill and hence now unable to do what I used to.
this chair wasn’t used until end December, when I came out of hospital, and has been used approximately 30 times, and well looked after as per instructions.   It came with one year warranty.   Part of the chrome plated acculator (rises and lowers chair) has now started to flake and fall off exposing the raw metal.
ive been in contact with the supplier and have asked for a replacement or refund under the Sale of Goods Act and all I have been offered is a repair for the amount of 3/4 of the amount which I paid. (£18.50 less than the cost of a new one).  They are saying it could be something I’ve been using that has caused this.  A damp cloth is all that is ever used and no cleaning products on it.  
is there anyone who could offer some constructive advise as what to do now.

Sorry, just to clarify. You've been offered either a repair or a partial refund, which is only £18.50 less than the cost of new one, after 16 months of usage? I'd be biting their hand off.

Also, can you're local care services provide a bath lift for free? Both my mum (who was terminally ill) and dad (who has mobility issues) both got one from their local provider.

 Certainly worth speaking to occupational services, not only about a chair lift but any other equipment that will help you in your home.

pinkshoes

neilmcl said:

Sorry, just to clarify. You've been offered either a repair or a partial refund, which is only £18.50 less than the cost of new one, after 16 months of usage? I'd be biting their hand off.

Also, can you're local care services provide a bath lift for free? Both my mum (who was terminally ill) and dad (who has mobility issues) both got one from their local provider.

I read it as the company are wanting the OP to pay for the repair which would equate to 75% of the full replacement... they are NOT offering a replacement nor a refund.

I have no idea how long these things are supposed to last, but if it is designed to go into water, then it shouldn't erode like that.

Saying that, if £18.50 is 25% of the cost, it wasn't super expensive new... 

OP, I would look into local care providers to see if they have something they can loan you. Your other option is getting an independent report stating that it has not failed due to mis-use. The company would then also have to pay for this report as well as footing the bill for a repair, replacement or partial refund.

Robin9

It hasn't actually failed -  just cosmetic flaking.

Some replies are thinking this is a bath lift - it's a stair chair lift.

Pollycat

Robin9 said:

It hasn't actually failed -  just cosmetic flaking.

Some replies are thinking this is a bath lift - it's a stair chair lift.

Maybe that's because of the thread title:

Bath chair lift

neilmcl

Robin9 said:

It hasn't actually failed -  just cosmetic flaking.

Some replies are thinking this is a bath lift - it's a stair chair lift.

Maybe you should change your thread title then.

JJ_Egan

Bath chair lift

Is what i am replying to as OP does not read as a stairlift nor powered room lift .

Pollycat

Robin9 said:

It hasn't actually failed -  just cosmetic flaking.

Some replies are thinking this is a bath lift - it's a stair chair lift.

How do you know this?