Garmin help please

Sneaker

Hi my daughter is on her 3rd Vivofit jr2. The 1st lasted around 16 mo this before failing. I bought her a new one in September from Argos. By the end of November it stopped working and the app hadn’t shown a low battery or anything. Argos referred me to Garmin who said they didn’t have that one in stock and wouldn’t  (frozen 2 with Anna band). I pushed for a different model as they only had Elsa which my daughter really didn’t like. They wouldn’t do this despite me offering to pay the extra. Eventually they said they would send the Elsa and an Anna band?! Off it went at start of December. They then took until NYE to get me the replacement. This replacement is now 3 hours behind time even when sync’d and showing a dead battery. Garmin now say yes it’s faulty, I’ve said I definitely don’t want the same model and if they won’t exchange for a different one I’d like a refund. They have come back and quoted consumer rights Acts and said I need to go back to Argos. That is ludicrous as the replacement watch wasn’t from there and the same will apply, that they’ll refer me to Garmin. 

Sorry for the long post but any advice on what to do and how to reply to Garmin please? The only model my daughter would like to try is only £20 more and I’m happy to pay the extra. 

Thanks in advance. 

Sneaker

Maybe I posted this in the wrong area?

Jon_01

Manufactures warrantee is always limited and won't include a refund (you didn't pay them for the item).
You claim is with Argos as the retailer and your point of sale.  They are the ones you have to go to for a refund.

Chino

Sneaker said:

Maybe I posted this in the wrong area?

Your question might be more relevant for the Consumer Rights board. Argos is the retailer so any claim is against Argos not the manufacturer.

Sneaker

Thanks both. But Garmin took the one I bought from Argos and exchanged it. The replacement will not be the one that Argos sold me. 

fwor

Sneaker said:

Thanks both. But Garmin took the one I bought from Argos and exchanged it. The replacement will not be the one that Argos sold me. 

It doesn't make any difference in terms of consumer rights. Your contract was with Argos, as you paid them the money.

Garmin would have dealt with it as a warranty return, but that is completely separate from your statutory consumer rights. You'll only get a refund from Garmin if you bought the item directly from Garmin.

fenwick458

the time sync issue could be the known garmin bug, you need to get a GPS fix for it to update

George_Michael

Sneaker said:

Thanks both. But Garmin took the one I bought from Argos and exchanged it. The replacement will not be the one that Argos sold me.

That doesn't matter because of:

Sneaker said:

Argos referred me to Garmin

If you had gone to Garmin without involving Argos it would be different but you didn't do this.