Getaround (P2P) paid for Parking Charge Notice from private parking company

downwithpcn

Hi guys,

Had a hired car from Getaround and parked it outside my building for an hour as I had verbal permission from the concierge. Their parking space runs by Smart Parking and they issued a parking charge notice of £60 to the Owner of the vehicle. The Owner paid the invoice immediately, and Getaround charged my card a total of £95.

I've read their terms and condition as well as the rental agreement I signed with Getaround, and as we all know, it doesn't cover Parking Charge Notice. I've asked for the full refund since it was an unauthorised charge. They never address the issue and keep replying if I had permission then the error is with building management and parking company. I have contacted the management and they replied: 'They are not able to do anything as the charges been paid.' They asked to contact the parking company. I did and they replied: 'As we have received a full payment, the charge has therefore been closed on our system.'

I did request the chargeback from my bank, but they want a written letter from building management staying I had permission to park there for free. This is despite me explaining the charges is unauthorised as such invoice is not covered by their T&C nor the rental agreement. The management will not give me such a letter as the permission was verbal. I also believe they don't want to get involved. My only choice is with car hire company which simply paid this without even reading if it's covered or not, not even mentioning that by paying the made me look like I've accepted the charges in the first place. It's been a month of back and forward emails with the car hire company and they keep saying the error wasn't from their end, and if I have permission then I should get my refund from parking company. What's next? Any advice on LBA? I would also appreciate a draft email to the MP.

Many thanks

DownWithPCN

D_P_Dance

Try making an offer they cannot refuse, send the a letter before action.  

https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/

and complain to Trading Standards.

There is no draft email to an MP, have you googled it?

blackdog2220

what a wierd company , the website has no info as to who they actually are , i cannot see a phone No a full company name or address or even company number 
deep down in privicy pdf we have this 

The service is provided by Getaround SAS, 35 rue Greneta, 75002, Paris/France, registered

with the commercial register of Paris under 522 816 651 
For any questions about personal data, you can contact us at the following address: Getaround 35, rue Greneta 75002 PARIS, France
at some stage the uk settup was called DRIVY 24 LTD and or GETAROUND UK LIMITED which sort of gives you arun around 

OP @dow@downwithpcn do you have the companies uk name /address 

D_P_Dance

Read what Pete Wishart MP said recently in the House of commons about Smart Parking.

"I am sick and tired of receiving emails from people complaining about the behaviour of parking companies, telling me that they will never again visit Perth city centre because of the negative experience they had when they had the misfortune to end up in a car park operated by one of these companies. I have received more complaints about one car park in the city of Perth than about any other issue. That car park is operated by the lone ranger of the parking cowboys: the hated and appalling Smart Parking—I see that many other Members are unfortunate enough to have Smart Parking operating in their constituencies. It has reached the stage where one member of my staff now spends a good part of each day just helping my constituents and visitors to my constituency to navigate the appeals process.

…
The BPA does not have the ability to regulate these companies and has shown no sign whatsoever that it is trying to get on top of some of the sharper practices. The BPA gives a veneer of legitimacy to some of the more outlandish rogue operators by including them in their membership, allowing them to continue to operate. The Bill will oblige operators such as Smart Parking to amend their practices.

And complain to your own MP about both the hire company and the PPC.

blackdog2220

how can a UK mp challenge a company that is reguistered in france , they are not a hire company , they are a non uk registered car share "app" 

downwithpcn

Yes, I think originally it was Drivy which later sold or took over Getaround.
Even for SAR (subject access request), I need to write to their address in France: 35 rue Greneta, 75002 Paris, FRANCE.
Their website is hosted by: Amazon Web Services, Inc. P.O. Box 81226, Seattle, WA 98108-1226
I can't post links since I'm new here, but I think this is their UK address (find-and-update(DOT)company-information(DOT)service(DOT)gov(DOT)uk/company/10259176): C/O Browne Jacobson, 6 Bevis Marks, London, United Kingdom, EC3A 7BA

downwithpcn

blackdog2220 yes, they are French but they operate under a UK company registration number 10259176 and registered at C/O Browne Jacobson, 6 Bevis Marks, London, United Kingdom, EC3A 7BA

blackdog2220

yes how strange hiding behind non uk DPO https://ico.org.uk/ESDWebPages/Entry/ZA471213

D_P_Dance

how can a UK mp (sic) challenge a company that is reguistered (sic) in france (sic)

Ask that question in Legal Beagles or a solicitor for the answer

they are not a hire company , they are a non uk registered car share "app" 

Of course the MP is not a hire company, I did not say that they were

downwithpcn

Do i need to go through European Car Rental Conciliation Service (ECRCS)?

blackdog2220

why should I ask questions at legal beagles? 

Of course the MP is not a hire company, 
as well as the MP not being a hire company , the company the OP refers to are also not a hire company , small world