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  • Update--- Many thanks to all who have replied it really does help and is reassuring .....Martin was on TV  last night and gave information that we can cancel the debit card via the bank but my bank said that they could not do this nice to know that they can and should and will be liable to pay back if it does not happen ...in the meantime though I canceled my debit card and have had a new one  just to make sure that this company cannot continue to claim the monies once again many thanks and will further update if any joys ........

  • JJ_Egan
    JJ_Egan Posts: 20,281
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    Forumite
    How are they going to pay back to a debit card that no longer exists .
  • George_Michael
    George_Michael Posts: 4,251
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    edited 27 February 2021 at 9:14PM
    JJ_Egan said:
    How are they going to pay back to a debit card that no longer exists .
    Provided that the bank account that the original payment was made from is still open, the bank will be able to see that the card number the refund is being sent to was connected to the account in question and should accept the payment and credit it to the account.
  • Did you actually get anything back?
    I have a 78 year old relative, Widow, lives on own, clinically vulnerable. She hasn't been out since March 2020.
    She was getting frustrated - she has Sky, Netflix and amazon prime. Has a LG TV and couldn't get the remote to work the Amazon Prime setting.
    She typed a question on Google and got transferred to this mob.
    They asked her to fill in a question and pay £5 for an expert to help.
    She typed the question and the tech asked her for the model.
    She said she needed to go back downstairs to find it
    he then eventually hung up
    She forgot all about it
    since April 2020 they have been debiting her credit card £35  - I who am compus- mentus understand that a free trial is never free?
    She however just thought the nice man was trying to be helpful
    She pays on a credit card for all her memberships and clears via the bank monthly. 
    She then realises that they have been claiming this for 13months.
    I try and ask for sympathy but none coming
    She really cant afford this and the interest that it has created.
    Any suggestions

  • JJ_Egan
    JJ_Egan Posts: 20,281
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    Forumite
    edited 2 May 2021 at 12:51PM
    Suggest Consumer Rights board for a question .

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