How can I cancel Virgin Media?

AndyPK

Alternativing, just move to another supplier and they will cancel virgin these days. I moved to vodafone and it worked

southsidergs

Bushman123 said:

How I legally avoided a massive Virgin Media exit fee using their own T&Cs

I wanted to switch from Virgin Media to EE, even though I still had 5 months left on my Virgin contract. I was prepared to pay the early termination fee — until I discovered a loophole in Virgin’s own terms and conditions that meant I didn’t need to pay anything.

Here’s what I did:

1. I started the One Touch Switch with EE and got an install date.

2. Before EE installed anything, I contacted Virgin and asked for a package change — which started a new 18-month contract. Crucially, new contracts come with a 14-day cooling-off period.

3. Within that 14-day window, I called Virgin and said I wanted to cancel the new contract, as I’d decided to go ahead with the switch after all. I explained I had briefly considered staying with Virgin, which is why I took the new deal, but ultimately chose to leave.

4. Virgin then sent me a very large final bill, claiming I still owed them for leaving the previous contract. But after a few persistent conversations — and a solid understanding of their own terms (with some help from ChatGPT) — they agreed to remove the charge completely.

Why this works:

Virgin’s own terms and conditions (including the April 2025 version) clearly state that if you cancel a new contract within 14 days, you can do so without paying an early disconnection fee. Nowhere does it say that cancelling sends you back to your old contract or makes you liable for its remainder.

If you’re thinking of switching but still in contract with Virgin, this might be worth exploring — as long as you act within the 14-day window and are comfortable pushing back if needed.

I think someone just wanted to get rid of you & the complaint, the fees on the old contract are correct, 14 days with no charges are usually for a brand new connection & in theory within the 14 days you should have been put back on the old contract. I'd urge caution to anyone else trying this.

Anyway why bother with all that when EE have a switching credit method?