Screen with Envy - Different Colour Panels

the_lunatic_is_in_my_head

Jumblebumble said:

I am going to change my view following other posters comments because I have misunderstood the situation.
My understanding now is that  originally ordered posts and panels in Dove Grey and accepted what they sent as being acceptable which is going to make rejecting impossible as it is a change of mind and not a fault
The  posts were Dove grey and the original  panels were either "no pigment " or cream.
I take it you are 100% sure you did not order cream panels
You have now ordered more Dove Gray panels that you have cut and so no supplier in their right minds is going to accept them back and probably cannot even supply panels in the colour that will match your original ones.
I think you will end up either painting the panels to match  or replacing the original ones with Dove grey ones

We actually have some of these panels in our garden and Both Dove Grey and cream
My partner took one look at the photos and told me the white panels are cream and not gray
My partner has bought plenty from Screen with Envy since they started and has always been satisfied 

 We have no connection with them except as customers

Which aspect of OP's consumer rights are you basing this on? 

If the original panels were not the correct colour OP is entitled to a remedy as the goods did not conform to contract. The concept of "acceptance" is not a part of the CRA. The retailer can replace, repair or refund (with a reduction to account for usage after 6 months), they can't refuse to offer a remedy if it is later brought to light that the goods did not conform simply because the consumer didn't notice earlier. 

If the second lot of panels were not the correct colour I don't see what difference cutting them makes (unless there is a part of the CRA I'm missing). 

CL09

Jumblebumble said:

CL09 said:

Hi all,
After some advice please. We bought last July four composite panels from Screen with Envy in Dove grey. We then realised we wanted two more and ordered these in September. Due to COVID these have only been installed this week. As you can see from the picture they are two different colours!! Screen with Envy say in their t&C's that there may be a variant with different batches. Been on with them tonight and they have advised tough...you should have checked them within 14 days. We just want them replacing and not asking for a refund! Do we have any rights? As I feel they don't match the product we initially bought but they keep repeating the T&C's on their website.

I am going to change my view following other posters comments because I have misunderstood the situation.
My understanding now is that  originally ordered posts and panels in Dove Grey and accepted what they sent as being acceptable which is going to make rejecting impossible as it is a change of mind and not a fault
The  posts were Dove grey and the original  panels were either "no pigment " or cream.
I take it you are 100% sure you did not order cream panels
You have now ordered more Dove Gray panels that you have cut and so no supplier in their right minds is going to accept them back and probably cannot even supply panels in the colour that will match your original ones.
I think you will end up either painting the panels to match  or replacing the original ones with Dove grey ones

We actually have some of these panels in our garden and Both Dove Grey and cream
My partner took one look at the photos and told me the white panels are cream and not gray
My partner has bought plenty from Screen with Envy since they started and has always been satisfied 

 We have no connection with them except as customers

Screen with Envy have actually confirmed that both are Dove Grey just a variant! We were happy with the original as we had nothing to compare they with and assumed they were Dove Grey as stated on the order and packaging. It's only when the second batch has arrived we can see such a big difference and they just keep pointing us to the T&C's saying there can be a variance in colours. We have asked about purchasing at a reduced cost some of the lighter dove grey panels, but they have told us they can't guarantee providing any panels close to either shades?? At this point I think we are stuck with having to paint them, which will fix how they look but takes away the reason for purchasing them.

Pollycat

CL09 said:

Screen with Envy have actually confirmed that both are Dove Grey just a variant! We were happy with the original as we had nothing to compare they with and assumed they were Dove Grey as stated on the order and packaging. It's only when the second batch has arrived we can see such a big difference and they just keep pointing us to the T&C's saying there can be a variance in colours. We have asked about purchasing at a reduced cost some of the lighter dove grey panels, but they have told us they can't guarantee providing any panels close to either shades?? At this point I think we are stuck with having to paint them, which will fix how they look but takes away the reason for purchasing them.

I'd wait until your friend has received the samples - I assume they have asked for both cream and dove grey - and if the original panels you have are the same colour as the cream sample, you will have a astronger case.

CL09

Pollycat said:

CL09 said:

Screen with Envy have actually confirmed that both are Dove Grey just a variant! We were happy with the original as we had nothing to compare they with and assumed they were Dove Grey as stated on the order and packaging. It's only when the second batch has arrived we can see such a big difference and they just keep pointing us to the T&C's saying there can be a variance in colours. We have asked about purchasing at a reduced cost some of the lighter dove grey panels, but they have told us they can't guarantee providing any panels close to either shades?? At this point I think we are stuck with having to paint them, which will fix how they look but takes away the reason for purchasing them.

I'd wait until your friend has received the samples - I assume they have asked for both cream and dove grey - and if the original panels you have are the same colour as the cream sample, you will have a astronger case.

 Yes they will send out the 3 colours they do, black,cream and dove grey. Will keep you posted 🙂

Pollycat

CL09 said:

Screen with Envy have actually confirmed that both are Dove Grey just a variant! We were happy with the original as we had nothing to compare they with and assumed they were Dove Grey as stated on the order and packaging. It's only when the second batch has arrived we can see such a big difference and they just keep pointing us to the T&C's saying there can be a variance in colours. We have asked about purchasing at a reduced cost some of the lighter dove grey panels, but they have told us they can't guarantee providing any panels close to either shades?? At this point I think we are stuck with having to paint them, which will fix how they look but takes away the reason for purchasing them.

I can understand a variance in shades but it's blindingly obvious that the 2 panels are different colours.

As though whoever was mixing the stuff they coat the panels with used 10 squirts of whatever instead of 100 squirts of whatever in that particular batch resulting in a paler finish - IYSWIM.

That may explain the other reviews complaining about different colours.

If you look at their website they show black panels, dove grey panels and cream panels.

I really can't see how they can say with a straight face that the original panels the OP bought were dove grey.

https://www.screenwithenvy.co.uk/?cmp_id=8882369964&adg_id=100255957105&kwd=screen envy reviews&device=c&gclid=EAIaIQobChMImpnhoPXf7gIVRuztCh3BQwE2EAAYASAAEgLUlfD_BwE

Bluenoo

CL09 said:

Hi all,
After some advice please. We bought last July four composite panels from Screen with Envy in Dove grey. We then realised we wanted two more and ordered these in September. Due to COVID these have only been installed this week. As you can see from the picture they are two different colours!! Screen with Envy say in their t&C's that there may be a variant with different batches. Been on with them tonight and they have advised tough...you should have checked them within 14 days. We just want them replacing and not asking for a refund! Do we have any rights? As I feel they don't match the product we initially bought but they keep repeating the T&C's on their website.

Hi CL09,
Just to let you know that Screen With Envy changed the colour of their Dove Grey composition. I have a sample box containing the old version which is a very pale grey and i also received  the newer sample box which has a completely different colour, a much darker grey for Dove Grey sample. I'm not sure when exactly  the colour changed but . . .in my opinion the colour name should have been updated to something different to reflect that.
This may be of use to you. I can't tell from the photo whether you originally received the wrong product colour i.e. not Dove Grey, or if you actually received the older colour version of Dove Grey. 

Bluenoo

Here they are

Bluenoo

Smooth side up

Bluenoo

Grained side up

robatwork

Just had 2 houses built opposite. Both grey. When is this international obsession with grey, both interior and exterior, going to wane?