We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including number plates, reference numbers and QR codes (which may reveal vehicle information when scanned).
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

PCN wrong. Unable to appeal to IAS. FINAL DEMAND

My mother in law is over 70 and very distressed by this situation. She parked for 2 hours and she paid for a 4 hour ticket on her debit card.  Evidence of payment from her bank statement was submitted for an appeal but it was rejected.  We then wanted to appeal to IAS but the PCN number was rejected.  I spent ages try to contact regent parking and PCN parking solutions and Solutions Lab Ltd but I’ve been unable to get hold of anyone for the correct number.  Nobody has replied to answer messages or emails.  She has now received a final demand from UCS UK debt recovery for £160. She is very distress and this is making her mentally ill. Please can someone help as we have 14 days from the 27.1.2021. 
Thanks 
«13

Comments

  • Ralph-y
    Ralph-y Posts: 4,752 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 5 February 2021 at 12:50PM
    Hi, and welcome to the forum ...

    have you had a read of ....

    make sure you start at the first page not last

    you will see lots of helpful things like debt collectors have no powers and can be ignored...

    where did this take place ?
    any contact with a PPC must be in writing / email ... no phone calls !
    and as stated no contact at all with a debt crawler.
    Ralph B)


  • D_P_Dance
    D_P_Dance Posts: 11,592 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Never ever resort to the telephone in these matter.  It is very possible that this may end uo in court, EVERYTHING on paper.  Have you complain to your MP? 
    You never know how far you can go until you go too far.
  • nosferatu1001
    nosferatu1001 Posts: 12,961 Forumite
    10,000 Posts Third Anniversary Name Dropper
    You do no use the PCN number to appeal to the IAS; the rejection of your appeal from the PPC would have had a code to use
    Why did they issue the ticket?
  • Half_way
    Half_way Posts: 7,553 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    never phone, please tell us where and in who's car park this was.
    This will help us to see if a landowner cancellation / how to get a landowner cancellation will work
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • My mother in law was in the car. She paid for a full 4 hours on her debit card but returned after 2 hours.
    The car park was Paradise Mill Car Park, John Street, BL9 0HN
    Says no valid car park ticket found.  They have a picture of her going in and out of the car park saying she was there 1.57 hours but not of her car in the space. We have a bank statement showing she paid for up to 4 hours. 
    We appealed in writing originally with a copy of her bank statement.  The appeal was declined. It says you will need your PCN number and vehicle reg in order to appeal to IAS on the website we were given. IAS reject this number and said to contact the PCNparking solutions.  They did not response to email which was sent to ask for a correct number to appeal.  We only tried to call the phone number to see if we could ask for the correct PCN number.  I even tried to see what would happen if I tried to pay to see if I could get through to someone and it would except the number.  There is no other code mentioned anywhere.  
  • VTammam said:
    My mother in law was in the car. She paid for a full 4 hours on her debit card but returned after 2 hours.
    The car park was Paradise Mill Car Park, John Street, BL9 0HN
    Says no valid car park ticket found.  They have a picture of her going in and out of the car park saying she was there 1.57 hours but not of her car in the space. We have a bank statement showing she paid for up to 4 hours. 
    We appealed in writing originally with a copy of her bank statement.  The appeal was declined. It says you will need your PCN number and vehicle reg in order to appeal to IAS on the website we were given. IAS reject this number and said to contact the PCNparking solutions.  They did not response to email which was sent to ask for a correct number to appeal.  We only tried to call the phone number to see if we could ask for the correct PCN number.  I even tried to see what would happen if I tried to pay to see if I could get through to someone and it would except the number.  There is no other code mentioned anywhere.  
    Should say wouldn’t except my number even if I’d tried to pay. 
  • nosferatu1001
    nosferatu1001 Posts: 12,961 Forumite
    10,000 Posts Third Anniversary Name Dropper
    So was the wrong VRM entered? I presume a VRM had to be entered on a keypad when buying the ticket - do you have the ticket to hand? Was it paid on an App?
    We need some facts to udnerstand why they have done so
    Meanwhile reasussure your mother that debt collectors are powerless. All they can do is send letters that have no meaning to anyone. 
  • The number was added and paid at a machine using a card. She assumed there wasn’t a problem as she paid but the only proof of payment is the bank statement which shows the money going out and the time of Payment and who she paid.  She doesn’t have the ticket as it was weeks earlier.  I’m not sure if the Reg was entered at the time but I assume so.  
  • Coupon-mad
    Coupon-mad Posts: 155,731 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 6 February 2021 at 9:22PM
    Email the PPC to look for a close match using their 'fuzzy whitelist' technology if they use software by a firm such as ZatPark.  A fuzzy whitelist searches for near miss VRMs.  And if mother in law has access to another car, ask them to also check for that VRM as maybe she out in the numberplate of her other car.

    Also complain to the landowner and go all out explaining how this is making an elderly person mentally ill.

    If they refuse, reply again here and I'll refer this to the IPC if you wish, because it is horrific that people are being made ill, when they paid.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Who is the PPC and do you have there email.  I’ve checked she said she put the reg in herself. The reg on the parking ticket is correct so maybe she did mistype the reg. she has no proof either way.  If you can help me refer this to the IPC as we have written and emailed but with no response.  I don’t want the bailiff knocking on her door. Thanks
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.