BT Mis-Selling. Calling all BT and other ISP Customers to Read this post!!!

JGB1955

JJ_Egan said:

Minimum Stayfast GuaranteeHow   long has this been in use ??

 It was introduced for contracts starting/renewing after 1st March 2019, so less than 2 years of 'mis-selling' is possible.  

JGB1955

EssexExile said:

On the other hand, my BT internet does everything it's supposed to and every time I renew the contract it gets cheaper.

Likewise - just signed up for another 24 months at £10 p.m.  Nice new router has turned up too... only took me 1.5 hours to set the ruddy thing up!

Chino

JJ_Egan said:

Minimum Stayfast GuaranteeHow   long has this been in use ??

Documented here:
What is BT's Stay Fast Guarantee?

littleboo

So you have had experience of an issue yourself and extrapolated that single issue to a PPI-style mis-selling scandal?

Tokmon

TheBeeMan said:

Deleted_User said:

TheBeeMan said:

Deleted_User said:

If you bought a package which was more than you could get, you'd have been able to get a £20 payment twice and the ability to leave your contract without penalty.

So if the speed is an issue, you can very quickly collect your double bonus and back out of the contract. Conversely, if speed isn't an issue for a customer, I can't see them choosing to pay more for an increased speed. 

I think therefore the number of people in your position would be vastly less than either 'everyone' or '25% of everyone'.  It's more likely somewhere below 1%.

Backing out of the contract means nothing as the billing will be the only thing that changes, the service will still be maintained by Openreach and I will then be on a much lower Guaranteed speed contract meaning I have no further compaint regarding the Mis-sell.

But that would be your desired result.  Your cost drops, your guaranteed speed drops but is still ideal for your purposes because the higher one wasn't achievable and your complaint is resolved.  

A complain serves no purpose if you do not want that complaint to be resolved.

I think you might be missing the point im trying to make or I have't been very clear in that point which is more likely the case.

If I change my ISP, yes my cost may drop ever so slightly and I will more likely be getting the same speeds as I am now, this I agree completely with you on. but its not the point im making and is not my desired result as you say. My point is knowingly Mis-selling a contact based on data and spees that BT knew were't possible.

Regardless of wether I change my ISP or not, the issue is that I was still sold something for a period of 3 years of which BT provided a Minimum Download Stayfast Guarantee contract stating that my download speed would not be below that of 55 Mbps, which at the Point of Sale BT knew was never ever a possibility with data supplied to them by openreach.

The compaint serves a purpose when that complaint is founded on being sold a contract knowing it was fraudulent at the initial Point of sale.

However I do respect you opinion and comments as I hope you do mine.

Cheers

  At the point of sale the operator must have been given incorrect information to offer you a guaranteed speed of 55 Mbps; they certainly wouldn't have risked their jobs by lying to customers to try and get them to upgrade. There is also no incentive for BT to do this because those 25+ engineer visits will have cost them far more than what you paid to them so they will have made a loss overall. No business would intentionally miss sell products which leads them to making a loss so this is certainly a mistake and if it was happening a lot then they would have looked into this internally already because they would investigate all accounts that end up needing lots of expensive engineer costs to see what they could do in future to save money.