Openreach Errors - Connected to Exchange not Cabinet

Zellah

Yahoo_Mail said:

Zellah said:

Yahoo_Mail said:

Zellah said:

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

Fibre Essential is FTTC.  FTTP Packages are called "Full Fibre."

Actually BT also call the 40/10 tier on FTTP, Fibre Essential. From a nearby new build housing estate at IV2 6ED, with Openreach FTTP only (ie no copper):

Uhm, nope.  That is an FTTC product.  In fact the entire top line is (the speeds are a complete giveaway.)  The bottom line is FTTP.

How on earth can somebody order FTTC on a fibre only property?! As JJ says 40/10 and 80/20 speed tiers are also available on FTTP and have been for a long time. In fact around 80% of customers ordering an Openreach FTTP service will take out the 80/20 or less tier, that’s based on  thinkbroadband.com Speedtest data. 

cajef

Also been on an FTTP 74/20 connection for over four years.

Chino

Zellah said:

So BT sales staff will 100% know the difference between FTTP and FTTC.

Your confidence is touching.

Zellah

Chino said:

Zellah said:

So BT sales staff will 100% know the difference between FTTP and FTTC.

Your confidence is touching.

That's because BT have a dedicated (separate) full fibre sales team. They don't process adsl, fttc or leased line orders. Ditto for TalkTalk with their Future Fibre team. Please do keep up with the times!

JJ_Egan

As above i had to go through the FTTP team as well .