Openreach Errors - Connected to Exchange not Cabinet

Zellah

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Alan_T_2

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

Zellah

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

unforeseen

Zellah said:

Alan_T_2 said:

Zellah said:

OP, it sounds like your property is enabled for Openreach FTTP, but not FTTC - which is perfectly normal for Exchange Only (EO) lines. Can you post a screenshot from the results on this site (use address checker option if your line number isn’t recognised)
https://www.broadbandchecker.btwholesale.com

If the above checker shows ‘WBC FTTP’ for your address then it was a huge mistake signing up with Vodafone as they don’t offer Openreach based FTTP services nationwide just yet. Your best bet is to sign up with BT, who will almost certainly be able to supply you with FTTP, their prices start from around £25/m for the 40/10 Mbps tier, exactly the same price as their FTTC tiers. 

In hindsight I agree it was a mistake, however as a consumer I relied on the information from Openreach in the Xmas day email regarding the available providers being able to provide FTTP of which Vodafone is listed. I shouldn't have been pointed to Vodafone if product not available via Openreach, and also with regards to FTTC, which was ultimately what Vodafone offered me, this offer was only made because of information held by Openreach otherwise Vodafone would have sent me packing. Screengrab attached. 
With regards to FTTP I'm trawling through looking for options at the moment, but will bear BT in mind

Thanks. According to the screenshot you posted, your copper line is NOT 'Exchange Only', you are connected to Cabinet 8 at Paisley exchange. But FTTC availability shows up as 'waiting list' so previously you *MAY* have been advised incorrectly that your line is EO when in fact you should have been told that your FTTC cabinet is full or out of capacity ('waiting list') hence why you cannot order a FTTC service. But irrespective of whether you're on an EO line or not, I would forget about FTTC. FTTP is a far far more reliable technology than FTTC (copper) and that's what you should be trying to order. You aren't forced to order the greatest and fastest speeds on FTTP, as I said earlier the entry package from BT for their 40/10 tier on FTTP is around £25/m. TalkTalk are also offering Openreach based FTTP services, but again like Vodafone, its in selected areas only. 

 Being cabinet 8 doesn't necessarily mean it's not an EO line. I am connected to cabinet 3 on my exchange. I am an EO line and cabinet 3 was installed outside the exchange to handle FTTC for EO lines

Yahoo_Mail

Zellah said:

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

Fibre Essential is FTTC.  FTTP Packages are called "Full Fibre."

Zellah

unforeseen said:

Zellah said:

Alan_T_2 said:

Zellah said:

OP, it sounds like your property is enabled for Openreach FTTP, but not FTTC - which is perfectly normal for Exchange Only (EO) lines. Can you post a screenshot from the results on this site (use address checker option if your line number isn’t recognised)
https://www.broadbandchecker.btwholesale.com

If the above checker shows ‘WBC FTTP’ for your address then it was a huge mistake signing up with Vodafone as they don’t offer Openreach based FTTP services nationwide just yet. Your best bet is to sign up with BT, who will almost certainly be able to supply you with FTTP, their prices start from around £25/m for the 40/10 Mbps tier, exactly the same price as their FTTC tiers. 

In hindsight I agree it was a mistake, however as a consumer I relied on the information from Openreach in the Xmas day email regarding the available providers being able to provide FTTP of which Vodafone is listed. I shouldn't have been pointed to Vodafone if product not available via Openreach, and also with regards to FTTC, which was ultimately what Vodafone offered me, this offer was only made because of information held by Openreach otherwise Vodafone would have sent me packing. Screengrab attached. 
With regards to FTTP I'm trawling through looking for options at the moment, but will bear BT in mind

Thanks. According to the screenshot you posted, your copper line is NOT 'Exchange Only', you are connected to Cabinet 8 at Paisley exchange. But FTTC availability shows up as 'waiting list' so previously you *MAY* have been advised incorrectly that your line is EO when in fact you should have been told that your FTTC cabinet is full or out of capacity ('waiting list') hence why you cannot order a FTTC service. But irrespective of whether you're on an EO line or not, I would forget about FTTC. FTTP is a far far more reliable technology than FTTC (copper) and that's what you should be trying to order. You aren't forced to order the greatest and fastest speeds on FTTP, as I said earlier the entry package from BT for their 40/10 tier on FTTP is around £25/m. TalkTalk are also offering Openreach based FTTP services, but again like Vodafone, its in selected areas only. 

 Being cabinet 8 doesn't necessarily mean it's not an EO line. I am connected to cabinet 3 on my exchange. I am an EO line and cabinet 3 was installed outside the exchange to handle FTTC for EO lines

But then you’re no longer on an EO line if your line is now rerouted to a new cabinet # 3. 

Zellah

Yahoo_Mail said:

Zellah said:

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

Fibre Essential is FTTC.  FTTP Packages are called "Full Fibre."

Which makes no sense because no ISP across the board would let the OP order FTTC if the cabinet is full, as the earlier screenshot shows. This would be even more bizarre if the OP was on an EO line as they were told originally, which of course means the BT Wholesale/Openreach checker is churning out incorrect info for the OPs address. 

But leaving aside the issue of FTTC availability, if FTTP has only just been installed at the OPs address then it normally takes a few weeks for the ISP checkers to update - BT will most likely be one of the first to show FTTP availability, if not already showing available to order. I suggest the OP gives BT a call. 

Zellah

Yahoo_Mail said:

Zellah said:

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

Fibre Essential is FTTC.  FTTP Packages are called "Full Fibre."

Actually BT also call the 40/10 tier on FTTP, Fibre Essential. From a nearby new build housing estate at IV2 6ED, with Openreach FTTP only (ie no copper):

Yahoo_Mail

Zellah said:

Yahoo_Mail said:

Zellah said:

Alan_T_2 said:

Zellah said:

^^^ I assume you got this package after putting in your address/line number on BT's website? if so, its likely to be FTTP based because even if your line was connected to a FTTC cabinet, you still wouldn't be able to order FTTC as the status is showing as 'waiting list' based on your earlier screenshot. 

Correct, but that's where one of the problems lies. Vodafone and others let the orders proceed through with the details retrieved assuming FTTC possible and then only after activation go oops we can't do it. So jumping to fibre less than 100mb is risky unless it specifies FTTP

In that case, order 'Fibre Essential' from BT over the phone. BT will be able to tell you there and then whether you'll be getting full fibre or not. Forget what Vodafone and others have told you - BT have been selling FTTP far far longer than others, in fact they were the very first CP to sell Openreach FTTP. So BT sales staff will 100% know the difference between FTTP and FTTC.

Alternatively if you're willing to spend a few extra £s each month, then BT offer 'Full Fibre 100' for only £29.99/m through the link below, though technically its provisioned at 160/30 Mbps, with real world speeds of around 150 Mbps. FTTC doesn't go above 80/20 Mbps, so a service of 160/30 Mbps is guaranteed to be FTTP at your address
https://www.bt.com/campaign/full-fibre-240

Fibre Essential is FTTC.  FTTP Packages are called "Full Fibre."

Actually BT also call the 40/10 tier on FTTP, Fibre Essential. From a nearby new build housing estate at IV2 6ED, with Openreach FTTP only (ie no copper):

Uhm, nope.  That is an FTTC product.  In fact the entire top line is (the speeds are a complete giveaway.)  The bottom line is FTTP.

JJ_Egan

FTTP is available at 74/20 .

Has been for a couple of years , my connection through ONT box is 74/20  .