Cancelling a Times subscription

6 Posts


Has anyone else had to deal with the times and trying to cancel a subscription. The only way you can do it is via the phone, I spent almost 2 hour this week stuck in a queue trying to get through to their cancellation team but gave up as I was working and had other priorities, I therefore e-mailed them and told them I was cancelling my PayPal approval and I received the reply below.
Surely in this day and age you should be able to cancel by e-mail or there should be an online option where you just click a button to cancel. I remember not to long ago where all cancellation had to be done in writing and you'd get a letter back confirming your request. Surely this isn't write, I will ring again but I'd like to highlight this to someone is there someone I can write to about this.
Thank you for contacting us in relation to cancelling your subscription.
I am glad that you have brought this to my attention however I am sorry to hear that you would like to cancel your subscription to the Times. I would be more than happy to advise on how to cancel your subscription today.
In order to cancel your membership you will need to call our team on freephone 0800 018 5177 (Option 2), as we are unable to accept a cancellation over email. We require 2 days notice of your billing date before cancelling your subscription to ensure no further payments would be made on your account.
The department opening hours are:
8am - 7pm Monday - Friday
8am - 4pm Saturday & Sunday
Please be advised, cancelling your payments will not cancel your subscription. This will remain active and will continue to accrue charges until it has been cancelled.
I hope you enjoy the rest of your week and have enjoyed having your Times subscription. If you need anything else, please don't hesitate to contact us at The Times and The Sunday Times.
Surely in this day and age you should be able to cancel by e-mail or there should be an online option where you just click a button to cancel. I remember not to long ago where all cancellation had to be done in writing and you'd get a letter back confirming your request. Surely this isn't write, I will ring again but I'd like to highlight this to someone is there someone I can write to about this.
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On the plus side its a freephone number so just leave a phone on speaker phone and get on with life until they answer.
Unbelievably rude and unprofessional. sounded like a third party somewhere as got transferred from standard CS line.
we will see. I certainly wont be taking out a future subscription.