No response from Lloyds Bank

Uni_Student72

On the 14th of January, I applied for a current account from Lloyds Bank. I submitted my ID and selfie. The page then said they would review my application and I should be sent my card and account detail within 7 days, however, I still haven't heard anything (not an email or a letter. Absoltely nothing since subbmiting my ID and selfie. No confirmation. Nothing).
I contacted their Twitter account about this. They said I should contact them if I haven't heard anything by tomorrow (10 working days after I applied). I will phone them tomorrow.
However, I am still confused why it has taken so long. Have I done something wrong? Could I make a complaint if I haven't heard anything from them?

Retiredwelshman

Does any of the emails contain a sort code and account number?
What kind of account are you applying for (anything to do with your username?).
I have not heard before of Lloyds asking for a selfie - are you sure that you used the kosher Lloyds website?

You can complain about anything - you have not lost anything so far - if you have you need to qualify your losses.

Uni_Student72

Retiredwelshman said:

Does any of the emails contain a sort code and account number?
What kind of account are you applying for (anything to do with your username?).
I have not heard before of Lloyds asking for a selfie - are you sure that you used the kosher Lloyds website?

You can complain about anything - you have not lost anything so far - if you have you need to qualify your losses.

No. The few emails I have got don't have any account details. It was definitely their website. There are a few website articles as well about their selfie part of the application so that isn't dodgy.

Retiredwelshman

Are you able to visit a branch at all?
If you can, take your ID and e-mail application reference - to see if they can locate it. They may be able to process your ID there and then or they will tell you if the application is rejected.

Uni_Student72

Retiredwelshman said:

Are you able to visit a branch at all?
If you can, take your ID and e-mail application reference - to see if they can locate it. They may be able to process your ID there and then or they will tell you if the application is rejected.

I could but I'd rather not if it isn't necessary. Do you think this could be done over the phone?

Uni_Student72

Retiredwelshman said:

Does any of the emails contain a sort code and account number?
What kind of account are you applying for (anything to do with your username?).
I have not heard before of Lloyds asking for a selfie - are you sure that you used the kosher Lloyds website?

You can complain about anything - you have not lost anything so far - if you have you need to qualify your losses.

I forgot to say that it is just their standard current account. I already have a student account with Nationwide.

I checked my credit file on ClearScore and it says that Lloyds completed a hard check so they definitely have received my application.

Retiredwelshman

Uni_Student72 said:

Retiredwelshman said:

Are you able to visit a branch at all?
If you can, take your ID and e-mail application reference - to see if they can locate it. They may be able to process your ID there and then or they will tell you if the application is rejected.

I could but I'd rather not if it isn't necessary. Do you think this could be done over the phone?

Not if you want a quick resolution. You could wait 30 days for the application to drop off and then start again - but that would involve another search.

Thrugelmir

Uni_Student72 said:

However, I am still confused why it has taken so long. 

Global pandemic perhaps. Employees working from home, child minding, isolating, off sick. Times are not normal.  

qwert10

Uni_student I have had nothing but trouble with Lloyds I have waited on the phone line 4 times now and wasted 3 hours so far and never got any help!!! They either go through all the security, transfer me and  cut me off!!!! or say they can't hear me (I can hear hem perfectly), and cut me off! or at 3.15 go all through security talking to a person and then they said it's too close to closing time 3.30 and cut me off no sorry or goodbye or anything!!! Worst service in the world. In the end I did what I wanted online Nat west took 3 minutes in all!!

I couldn't do anything online with Lloyds online kept saying these facilities not able to use whatever I tried.

So I did the online complaints and guess what no action at all!!!!

Uni_Student72

qwert10 said:

Uni_student I have had nothing but trouble with Lloyds I have waited on the phone line 4 times now and wasted 3 hours so far and never got any help!!! They either go through all the security, transfer me and  cut me off!!!! or say they can't hear me (I can hear hem perfectly), and cut me off! or at 3.15 go all through security talking to a person and then they said it's too close to closing time 3.30 and cut me off no sorry or goodbye or anything!!! Worst service in the world. In the end I did what I wanted online Nat west took 3 minutes in all!!

I couldn't do anything online with Lloyds online kept saying these facilities not able to use whatever I tried.

So I did the online complaints and guess what no action at all!!!!

Every bank will have someone calling it the worst bank. In many cases, the quality of customer service revieved will be luck. I dn't think any bank has consistent customer service.

Uni_Student72

I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?