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No response from Lloyds Bank

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Comments

  • eskbanker
    eskbanker Posts: 36,928 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
  • eskbanker said:
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
    The normal one that I'm referring to is the one on their website (0345 602 1997). Is there a reason why they have been their abroad number?
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    eskbanker said:
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
    The normal one that I'm referring to is the one on their website (0345 602 1997). Is there a reason why they have been their abroad number?
    What did they say when you asked them?
  • colsten said:
    eskbanker said:
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
    The normal one that I'm referring to is the one on their website (0345 602 1997). Is there a reason why they have been their abroad number?
    What did they say when you asked them?
    That I had applied for an account but haven't heard anything back from them.
  • Uni_Student72
    Uni_Student72 Posts: 11 Forumite
    10 Posts
    edited 28 January 2021 at 4:44PM
    I called them. They basically said to wait a bit longer or visit a branch. I can't really visit a branch right now so I guess I'll just have to wait. 

    Does anyone know what will eventually happen if I continue to wait and dn't hear anything back?
  • Uni_Student72
    Uni_Student72 Posts: 11 Forumite
    10 Posts
    edited 29 January 2021 at 10:43AM
    They also said that an application pack had been mailed out to me so unless something turns up in the next few days, something has clearly gone wrong. They didn't seem that bothered that something might have gone wrong. 
  • jon81uk
    jon81uk Posts: 3,882 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    eskbanker said:
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
    The normal one that I'm referring to is the one on their website (0345 602 1997). Is there a reason why they have been their abroad number?
    It really doesn't matter why the Twitter contact gave you that number. Probably easier to just always use the 01 than asking where some is located. If you are in the UK costs to call 01, 02 and 03 numbers are usually all the same anyway.

    There is a pandemic, staff are working from home, Royal Mail have mass sickness so post is delayed. Waiting two calendar weeks doesn't seem too bad in current circumstances.
  • jon81uk said:
    eskbanker said:
    I want to call them up but I'm confused with the number they have given me. Their Twitter account gave me this number - 01733 347 007 - however, this appears to be their number for when calling from outside of the UK. Why have they given me this number? Does it cost more than their normal one?
    Depends which normal one you're referring to and what your call plan is, but geographic numbers (typically 01x/02x) are usually published for use outside the UK as non-geographic ones (03x/08x, etc) used not to work when called from elsewhere.  They'll often be included in call plans from telcos but if charged would typically cost the same as 03x numbers, but freephone 0800/0808 numbers will generally be completely free....
    The normal one that I'm referring to is the one on their website (0345 602 1997). Is there a reason why they have been their abroad number?
    It really doesn't matter why the Twitter contact gave you that number. Probably easier to just always use the 01 than asking where some is located. If you are in the UK costs to call 01, 02 and 03 numbers are usually all the same anyway.

    There is a pandemic, staff are working from home, Royal Mail have mass sickness so post is delayed. Waiting two calendar weeks doesn't seem too bad in current circumstances.
    I understand there is a pandemic however I have no confirmation they even received my ID and selfie. Hearing nothing for 2 weeks with absolutely no confirmation about anything is poor. I have had no delays from any other company when using Royal Mail. The problems with Royal Mail seem to be specific to certain areas.
  • Are you able to visit a branch at all?
    If you can, take your ID and e-mail application reference - to see if they can locate it. They may be able to process your ID there and then or they will tell you if the application is rejected.
    I could but I'd rather not if it isn't necessary. Do you think this could be done over the phone?
    Not if you want a quick resolution. You could wait 30 days for the application to drop off and then start again - but that would involve another search.
    Not OP but what do you mean about the application dropping off?
  • northwalesd
    northwalesd Posts: 1,309 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Uni_Student72 said:I understand there is a pandemic however I have no confirmation they even received my ID and selfie. Hearing nothing for 2 weeks with absolutely no confirmation about anything is poor. I have had no delays from any other company when using Royal Mail. The problems with Royal Mail seem to be specific to certain areas.
    If you're finding this level of service poor, please don't ever try to deal with HSBC.
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