Green Network Energy is ceasing to trade

westv

As a customer the only issue I can really see is not wanting to be with the new supplier and that is easily sorted out.

[Deleted User]

Inigo_Montoya said:

I am joining GNE (gas only) on february 3rd & decided to let the first direct debit go through to cover my gas usage until I am transferred away from them 
I suspect the (monthly) amount taken should be about correct since I will almost certainly be with GNE for around month
The other reason for not cancelling the DD is that I do not want to fall foul of possible penalties for doing so eg from experience I know EON change you to a more expensive tariff if you cancel the DD 
However I will probably cancel the 2nd direct debit assuming my transfer away from GNE is well under way by then

In theory you cannot switch to a supplier that no longer exists; ie, one that no longer has a Supply Licence. Similarly, a company that is in liquidation should not be accepting DD payments. I would imagine as supplier insolvencies are becoming all too common, there will be procedures in place to make the necessary industry adjustments to switches that are in progress.

Grumpy_chap

helpthetenant said:

Risco said:

My direct debit is due on 1st. Should I cancel the direct debit, I don’t want to be out of pocket!

Yes, you should cancel it if you feel worried about it. Protect your bank account, too many elderly people don't cancel their DD and get robbed.

Well, I called my bank to cancel my DD, though they don't seem to know whether the payment on 1st February will still go or not.  I already have £400 credit on the energy account so don't see why I should give GNE any more, though at least I should get the credit balance back once the SoLR process goes through.

Will this end up showing as a default on my credit file?  The GNE website suggested it will,  That seems mightily unfair.

IMO, there is something wrong with the DD system if a company that has ceased trading can continue to call DD payments.  Once the company calls on the protection of OFGEM, their ability to call funds down from DD payments should all be suspended.

Gerry1

Shedman said:

Gerry1 said:

@burnie1874 Just tell SP of your new address a few days before the move then send the closing readings on the day you move out.  Take a photo for your records.  Tell GNE of your new address if the website or phone numbers still work.  Similarly, download all your bills from GNE and keep them safely.

Leave a note for the new owner with the same readings and tell them that GNE went bust and SP will initially be their supplier.

Take meter readings at the new property and register with the incumbent supplier(s).  Then consider switching, starting with Citizens Advice and 'Which? Switch'.

Gerry
where are you picking up that SP is the SOLR for GNE?  Any news on Simplicity's SOLR as can't see anything re who SOLR for either is on Ofgem or suppliers websites?

Whoops !

Should have said SoLR, not SP; been reading too many posts about problems with the transfer of YE to SP.

Post corrected, thanks.

powerful_Rogue

Evening all!

Been reading through this thread with great interest.  I moved into my new house on the 5th of December. Old house is currently empty whilst the sale is going though, should be complete in the next couple of weeks. The old house has GNE as the dual fuel supplier. As it's been empty, i've only had the heating on very low. Currently £155 in credit with another £84 DD pending to go out for the 1st Feb.

I'm presuming all money received by GNE since the announcment will be transferred over to the SoLR? Seen some talk of cancelling DD's over the past few pages, however i'm far too late for that.

Gerry1

powerful_Rogue said:

Currently £155 in credit with another £84 DD pending to go out for the 1st Feb.

I'm presuming all money received by GNE since the announcment will be transferred over to the SoLR? Seen some talk of cancelling DD's over the past few pages, however i'm far too late for that.

If the DD does go through, you could always ask the bank to reverse it, there's nothing to lose.

masonic

Grumpy_chap said:

Will this end up showing as a default on my credit file?  The GNE website suggested it will,  That seems mightily unfair.

IMO, there is something wrong with the DD system if a company that has ceased trading can continue to call DD payments.  Once the company calls on the protection of OFGEM, their ability to call funds down from DD payments should all be suspended.

It is unlikely that a company that has ceased trading and is in administration would continue to provide updates to credit reference agencies - if they did, then it suggests the administrators are wasting money that could be used to deliver a better outcome for the company's creditors. Credit reports are there for the benefit of other companies.

Most smaller energy providers outsource DD collection to third party providers. Those providers generally have a clause in their terms that they will not process DD payments if the company enters insolvency. However, it takes time for them to be made aware of this, so payments won't be stopped immediately.

BigBlueSky

Ofgem appoints EDF to take on customers of Green Network Energy

See - https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-edf-take-customers-green-network-energy-and-british-gas-evolve-take-customers-simplicity-energy

Ofgem has appointed EDF to take on supplying Green Network Energy’s approximately 360,000 domestic customers and a small number of non-domestic customers. It has appointed British Gas Evolve, a trading name of British Gas Trading Ltd, to take on supplying Simplicity Energy's approximately 50,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

EDF and British Gas Evolve are offering customers a competitive tariff.  Outstanding credit balances, including money owed to both existing and former domestic customers of Green Network Energy and Simplicity, will also be honoured. EDF will absorb the costs of honouring customers' credit balances and the migration of customers. They will pay the outstanding £140 Warm Home Discount rebates to Green Network Energy's 12,000 eligible customers and will make an additional contribution towards the costs of wider environmental and social obligations. British Gas Evolve will also absorb a significant portion of the costs of honouring customers’ credit balances and the migration of customers.

For existing customers of both failed suppliers, energy supplies will continue as normal as they switch over to EDF and British Gas Evolve on Sunday 31 January.

Customers of Green Network Energy and Simplicity Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they can shop around, but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed EDF for the customers of Green Network Energy, and British Gas Evolve for customers of Simplicity Energy. Their energy supply will continue as normal, and domestic customer credit balances will be honoured.

“Both new suppliers will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Green Network Energy customers can email EDF on customer_correspondence@EDFEnergy.com or call 0333 009 6993 - the call centre will be open at 8am Monday 1 February. In an emergency situation prior to this please use the emergency contacts listed on the EDF website.

Simplicity customers can email British Gas Evolve on service@britishgasevolve.co.uk or call 0330 808 3880 - the call centre will be open at 9am Monday 1 February.

Both new suppliers will be in touch with customers with direct debits to explain how to set up their account. Customers are advised not to cancel their direct debits as their new suppliers will aim to transfer these.

More information for Green Network Energy customers and Simplicity Energy customers can be found on the Ofgem website.

powerful_Rogue

Gerry1 said:

powerful_Rogue said:

Currently £155 in credit with another £84 DD pending to go out for the 1st Feb.

I'm presuming all money received by GNE since the announcment will be transferred over to the SoLR? Seen some talk of cancelling DD's over the past few pages, however i'm far too late for that.

If the DD does go through, you could always ask the bank to reverse it, there's nothing to lose.

Will the current DD when it goes out on Monday be creditied to my GNE balance do you know?

Any ramifications of cancelling the DD?

libra10

Thanks for all the information.
Have been looking at my app for GNE, and at the November statement we were £30 in credit.  Obviously during the winter months we will owe money.
Would it be best to stop our direct debit to GNE and pay outstanding debt to new provider when information comes through?
Thanks for advice.