Safestyle - wrong glass in door

emzshea

We ordered 3 windows and a composite door from Safestyle before Xmas. There have been a myriad of issues right from the get go and today after weeks and weeks of waiting for an installation after they mismeasured our windows, we get the door and it has the wrong type of glass. They've not installed the door yet, only the windows, they started today but couldn't finish as they didn't have enough materials to finish the door so they left the door with us. I casually went to check it after the fitters left and was horrified to see 80's style glass in the panes of the door. I checked our order form and it said Arctic glass, then I Googled Arctic glass and it is NOT what we asked for. When the sales guy came and wrote down our order we said we wanted the same kind of plain frosted glass in our current door. He said OK and just filled the forms in and we signed. We assumed Arctic glass was the type that we currently had as that what he told us and we didn't think he'd get that wrong. So I'm going to ring Safestyle tomorrow morning before the door is fitted to complain about the hideous door that is to be installed and I was wondering does anyone know what rights we have?  We were definitely mislead regarding the type of glass but its a "made to measure door" and I signed the order saying Arctic glass. If I had seen what Arctic glass was I would never ever ever would have agreed to that style. I feel stupid for not checking but the sales guy was very pushy, and made us sign on the day and did not bother showing us the different types of glass available. We just trusted he'd recorded our preferences correctly. I am worried I have paid thousands for a really ugly door I'm not happy with. Help!

Aylesbury_Duck

It's going to come down to what evidence you have of the conversation with the salesman with respect to the glass.  If you reject the door, I suspect your contract mentions resulting costs?  If you couldn't reach agreement, court would be an option, but again, it would come down to the balance of probabilities on what was asked and what was specified and who made the error. 

Advice to anyone on these things is to steer clear of the big national chains and use a recommended local firm.  And never sign things under pressure. It's not as if there isn't a plethora of glazing companies continually offering deals. 

Ectophile

It probably wouldn't cost much to get the glass replaced by a local independent glazier.  Much less than the cost of a whole door.

Your problem is that you have no record of what you discussed with the salesman, only the contract.

Diamandis

Did they not have a way to pick the glass options?  Some kind of brochure or samples to choose from? The problem here is going to be that you've not ordered a door with X glass and got Y glass instead, you've only told a salesman you want it like the glass in your old door. 

DiddyDavies

This shows one of the problems with having multiple threads with the same subject:
Safestyle - wrong door delivered — MoneySavingExpert Forum
The problem has hopefully been resolved.