Club Lloyds Lifestyle Benefits

CRISPIANNE3

reub075 said:

CRISPIANNE3 said:

atlantis187 said:

CRISPIANNE3 said:

I had a telephone call from Lloyds Bank today and according to them the cinema tickets in question did not expire until 31 May 21. However they thought it was unfair to expect me to watch 12 films from the 17 May from when the cinemas reopen so they paid me 12 x £5.99 per ticket. So in total came to £71.88. Very good outcome.

Have you got details of the company who administer the tickets that you got in touch with?

Thanks

Just ring the Lifestyle Team telephone number on 0345 303 0303. They will then ask you for your account details and can deal with any issues from there.

That seems like a very positive outcome for CRISPIANNE3.

I had six Cineworld vouchers from my Year One Club Lloyds Lifestyle Benefit membership valid from 01/11/2019 to 31/10/2020.

I had previously messaged Club Lloyds in October 2020 about the imminent expiry of these vouchers during the period where cinemas were shut down in my area. I had received no response to my message, so I emailed them again in January 2021, and they responded within two working days and advised that the Cineworld vouchers had been extended to 30 May 2021.

I phoned Club Lloyds today about the extended expiry date of the cinema vouchers soon approaching and spoke to a polite representative, she was able to offer:

·         a further extension of Cineworld vouchers due to expire on 30 May 2021, with a new expiry date of 31 July 2021,

·         or swapping the Cineworld vouchers to Vue vouchers which will now expire on 31 July 2021.

·         There was no cash-equivalent offer made to me.

I had already selected six Vue vouchers for my Year Two Club Lloyds Lifestyle Benefit, valid from 01/11/2020 to 31/10/2021.

So I now have six cinema voucher tickets with an expiry date of 31 July 2021, and a further six cinema voucher tickets with an expiry date of 31 Oct 2021

Not ideal but better than expired vouchers with no alternative offered up by Club Lloyds. I will watch with interest if cinemas do open up again in line with the restriction easing dates.

They told me the Cineworld tickets could not be extended hence the reason for the cash payment. Also they have agreed  the Vue tickets I hold for another Club account can be extended from 17.6.21 until 31.7.21 so very happy there. At least we both have not lost out.