Norwegian long haul cancellation - cashpoint exchange

Westin

This might be pouring fuel on the fire but I can't imagine those past customers, staff and suppliers will be very pleased to read about the large bonuses being planned for Norwegian management.  Especially if any are owed money.


 https://www.irishtimes.com/business/transport-and-tourism/norwegian-air-shuttle-bonuses-cause-political-row-1.4606717

RickJCronin

Hello all, apologies for raising this yet again.
Now that travel looks to be opening up again I decided to look into what I can do with the ridiculous amount of cashpoints that I have and have failed to get Norwegian Air to refund against my original booking.
I know see that they have imposed restrictions on spending the cashpoints - effectively forcing a customer to pay more to use them.
I have now raised yet another complaint directly with Norwegian, contacted Norway Consumer Rights and even approached Kripos as I think this is now criminal behaviour. 

I have an email from Norwegian Air that states:
You can now plan your next trip to any of our hundreds of destinations, with no blackout dates or minimum spend.

I will post any feedback in this forum.

Regards

Rick

ultahan

Hi all,

it’s been a while since I last posted on here with my own dispute with Norwegian/Barclaycard. After several failed attempts to receive a refund for two return flights to the US which we stupidly accepted cash points for; we have now been fully refunded by Barclaycard plus a goodwill gesture. This has taken over a year so was not easy in the slightest. I still do not know why they decided to refund because I spent a lot of time going back & forth with Barclaycard and they were sticking to “but you accepted cash points.”

The only thing I think possibly contributed to this miraculous U-turn was a complaint direct to the financial ombudsman about Barclaycard about a month ago. I have not heard anything back from the ombudsman since receipt of my complaint so I do not know if it is down to this for sure but it seems somewhat likely. 

Anyway, the moral of my story is DON’T STOP FIGHTING because Norwegian are absolute thieves and cannot be allowed to get away with this daylight robbery. I also think these credit card companies need to be held accountable. They pledge to fight our corners using section 75 but then leave you stranded. I can only hope you guys are reimbursed for your troubles. 

k2s13

Hey all, on the same boat here. Booked 4 tickets London to NY for august 2020 via Opodo.  Forced to accept cash points and the airline no longer does long-haul. Pathetic customer services. Both Opodo and Norwegian have palmed us off. Think I’m gonna go try the credit card company, although we have closed off that credit card now so not sure if I stand a chance with them! Ombudsman’s my last option. Anyone else have any more luck?

thanks.

ultahan

k2s13 said:

Hey all, on the same boat here. Booked 4 tickets London to NY for august 2020 via Opodo.  Forced to accept cash points and the airline no longer does long-haul. Pathetic customer services. Both Opodo and Norwegian have palmed us off. Think I’m gonna go try the credit card company, although we have closed off that credit card now so not sure if I stand a chance with them! Ombudsman’s my last option. Anyone else have any more luck?

thanks.

Hey! See my post above - I would definitely try your credit card company & then the ombudsman anyway 

Shoedog

Hi All, it has been a while.....

If you remember, Barclaycard initially refunded me while they investigated, but decided against my claim and took the money back.

However, and THIS IS THE INTERESTING BIT:

I went back to Barclaycard with a fresh calim. This new claim was based on the fact that Norwegian Air will now only allow us to use the reward points for one third of any given purchase of tickets. And on this fresh claim, I have recieved a full refund from Barclaycard and the claim has been labelled by them as RESOLVED, so there is no chance they can change their minds and take it back again!

So perhaps you can all try the same claim. You will need to print all emails and / or website pages where Norwegian show this policy.

Good luck everyone.

(As I only booked the outward flights on Barclaycard and the return on a different Santander card, I will now go back to Santander (who rejected my first claim) with the same new claim)

Shoedog

RickJCronin said:

Hello all, apologies for raising this yet again.
Now that travel looks to be opening up again I decided to look into what I can do with the ridiculous amount of cashpoints that I have and have failed to get Norwegian Air to refund against my original booking.
I know see that they have imposed restrictions on spending the cashpoints - effectively forcing a customer to pay more to use them.
I have now raised yet another complaint directly with Norwegian, contacted Norway Consumer Rights and even approached Kripos as I think this is now criminal behaviour. 

I have an email from Norwegian Air that states:
You can now plan your next trip to any of our hundreds of destinations, with no blackout dates or minimum spend.

I will post any feedback in this forum.

Regards

Rick

Hey Rick, you say you have an email address for NorwegainAir - would you mind posting it please? I can't get hold of them at all so an email address for their customer services would be great. Thanks, Dan

notsure25

Hi There , I'm knew to this site, so before I type my story I thought I would check I'm doing this correctly. 

I too am know stuck with 6000 cash rewards as they no longer fly to USA. There answer to me is I have to use on a European holiday. As I stated it is not my fault that they no longer fly there

My mother passed away suddenly in Oct 2019 n it was her wishes that her ashes are scattered in Florida at our cousins house. Like many of you on here, we were given cash rewards plus 20 extra to put towards next flights. This happened 3 further times and then they withdraw from USA. ny advise would be greatly appreciated

Many Thanks
Kim

Alan_Bowen

Norwegian won't help you, that is for sure. If you paid by credit card (not debit) your best bet may be to make a section 75 claim against the card issuer on the basis that they have stopped all long haul flights which were the only flights you had booked with them. You may need a letter confirming that the airline won't convert the points, but you may have that already?

rebeccaw7

Hello everyone,

Just wanted to update everyone to say we have finally received a full refund from our credit card company (Virgin Money) and have received confirmation that our case is now closed.

Good luck to everyone!