Travel Insurance Claim (Medical) -

Shinobi1

Hello, 
Has anyone submitted a claim to a travel company for medical fee reimbursements? just wanted to know roughly how long it would take...
Just submitted all documents and its quite a large amount so would like to gather peoples experiences

Westin

I suspect it will depend on which travel insurer you are intending to make a claim from. 

Is this for PCR tests out of interest?

Sandtree

Depending on what the claim is for they may well want a medical report from your GP etc  to ensure its not a pre-existing condition. GPs, despite being paid substantially to write the report, can be exceptionally slow and lax or on the ball and doing a good job. This can significantly drive the timeline... similarly if they request information from the hospital/drs that treated you abroad. 

Browntoa

As above , they ask for full gp medical records as standard if a large amount to verify that it was not an undisclosed pre existing condition. In the best of times this may take 2 weeks minimum but often longer . It's a complete printout of all your digital NHS records

TELLIT01

I doubt that historic timescales will have much relevance in the current climate if the insurer is seeking medical information from a GP or specialist.  From the GP viewpoint, such requests are not going to be seen as a priority.  I think the OP can only accept that things will progress eventually.

HoofeHearted

From things that I have heard, the following applies.

Insurance firm ask you "Are you ok with us contacting your GP for a copy of your medical records?"

If you say "yes", they usually do not bother contacting your GP.

If you say "no", they always contact your GP.

baza52

previous thread.
https://forums.moneysavingexpert.com/discussion/6225345/travel-insurance-stuck-in-ny#latest

Westin

@baza52 Good spot.  OP didn’t return to that thread and we don’t know if they called the insurer as suggested.

Sandtree

HoofeHearted said:

From things that I have heard, the following applies.

Insurance firm ask you "Are you ok with us contacting your GP for a copy of your medical records?"

If you say "yes", they usually do not bother contacting your GP.

If you say "no", they always contact your GP.

Obviously incorrect; if you do not consent to them contacting your GP it would be a breach of data privacy for them to then do so. If you say no then the claim is declined;

twopenny

The claim will also depend on whether the OP followed the Insurance terms for getting treatment So not really enough information.

mattyprice4004

baza52 said:

previous thread.
https://forums.moneysavingexpert.com/discussion/6225345/travel-insurance-stuck-in-ny#latest

Can’t stand when people don’t have the decency to at least return to thank posters for their advice, then make a new thread asking for yet more advice...