Incompatible printer

Elmer_BeFuddled

DiddyDavies said:

Hopefully this will work.

Type in 192.168.0.1 in your internet address bar then hit enter..........

Or possibly 192.168.1.1 ?

Ectophile

If it's a Sky Q router, enter http://192.168.0.1/ into your web browser.

Unless you've managed to turn 2.4GHz off, you should see sometthing like

Current Wireless Channel 13 (2.4 GHz), 44 (5 GHz)

The channel numbers will vary.  If 2.4GHz isn't shown, you need to go into the Wireless tab, enter the username and password, and turn it back on again.

TadleyBaggie

The OP has started a new thread in the Tech forum.

harryandedwardsmum

TadleyBaggie said:

The OP has started a new thread in the Tech forum.

I have, yes, thank you to the suggestion above to try that forum. However there is some really helpful suggestions here and I’m going to try them either later tonight or in the morning depending on how children’s bedtime pans out. 

Thank you for all your help I’m very grateful! Hopefully a solution is just round the corner.

IvanOpinion

Since you have purchased an HP printer, have a look at their instant ink packages which allow you to pay monthly for ink based on number of pages you are likely to print.

debbie6899

another just to try to save on printing too, see if the worksheets the school send can be written on online, lots of software packages allow you to do this, they can then be sent back to the teacher. It might just save your printing costs. 

harryandedwardsmum

Ectophile said:

If it's a Sky Q router, enter http://192.168.0.1/ into your web browser.

Unless you've managed to turn 2.4GHz off, you should see sometthing like

Current Wireless Channel 13 (2.4 GHz), 44 (5 GHz)

The channel numbers will vary.  If 2.4GHz isn't shown, you need to go into the Wireless tab, enter the username and password, and turn it back on again.

Thank you, this got me to the right page.  It looks like I already have 2.4 turned on, am I reading this right?
                Current WiFi Channel           1 (2.4 GHz), 36 (5 GHz)

neilmcl

harryandedwardsmum said:

Ectophile said:

If it's a Sky Q router, enter http://192.168.0.1/ into your web browser.

Unless you've managed to turn 2.4GHz off, you should see sometthing like

Current Wireless Channel 13 (2.4 GHz), 44 (5 GHz)

The channel numbers will vary.  If 2.4GHz isn't shown, you need to go into the Wireless tab, enter the username and password, and turn it back on again.

Thank you, this got me to the right page.  It looks like I already have 2.4 turned on, am I reading this right?
                Current WiFi Channel           1 (2.4 GHz), 36 (5 GHz)

Now check under the Wireless tab, under 2.4 Ghz Wireless Settings, to see whether Synchronise 2.4Ghz and 5Ghz settings is checked.

To confirm, is the error message coming from your PC when you try to connect to the printer or is it from the printer itself when you try and connect it to your network? What is the model of your printer? It may be worth rebooting your router and starting again.

harryandedwardsmum

I can't sign in!  I've tried my Sky username / password and the details on the back of the router.  Grrr!

neilmcl

harryandedwardsmum said:

I can't sign in!  I've tried my Sky username / password and the details on the back of the router.  Grrr!

It's not your sky account login. The default router login is admin/sky