Halifax Reward - £5k+ balance but tracker says 'No'- eta Fixed

soulsaver

No corrective action seen here? 

billy2shots

Similar issue but slightly different. 
In the check rewards tab  I have a nice tick for the paid in £1500  stipulation but not for the £5k balance. It says 'invalid date' and I didn't have £5k in the account on the start date. Basically I'm not 'on course' The £5k balance has been there since Christmas day so I should be 'on course' for this month. 

I presume a corrected computer system will take care of the issue and I don't need to make contact?

soulsaver

billy2shots said:

Similar issue but slightly different. 
In the check rewards tab  I have a nice tick for the paid in £1500  stipulation but not for the £5k balance. It says 'invalid date' and I didn't have £5k in the account on the start date. Basically I'm not 'on course' The £5k balance has been there since Christmas day so I should be 'on course' for this month. 

I presume a corrected computer system will take care of the issue and I don't need to make contact?

That's what I'm hoping, and is the reason I ask about corrective action, so we know if they only respond on asking. 
eta of course if you're 'legal' you could just complain if they don't pay. 

Catplan

soulsaver said:

Catplan said:

soulsaver said:

Good to know it doesn't revolve around 1st Jan process. Maybe enough moans will facilitate a corrective action by Halifax.
So, has anybody on the £5k option actually got an 'You are on track' ?

Not here got the invalid date, I had not transferred out and have had plus 5k in the account each day this month.

Likely IT issue then. I'll wait to see if they fix it without my input ... for the same, ahem, reason as Colsten.

So I’m on 5k option with the invalid date error on tracking I have however been paid the £5 today.... tracking still the same with not on track invalid date showing.

SpanishBlue

Catplan said:

soulsaver said:

Catplan said:

soulsaver said:

Good to know it doesn't revolve around 1st Jan process. Maybe enough moans will facilitate a corrective action by Halifax.
So, has anybody on the £5k option actually got an 'You are on track' ?

Not here got the invalid date, I had not transferred out and have had plus 5k in the account each day this month.

Likely IT issue then. I'll wait to see if they fix it without my input ... for the same, ahem, reason as Colsten.

So I’m on 5k option with the invalid date error on tracking I have however been paid the £5 today.... tracking still the same with not on track invalid date showing.

The £5 you got paid today will be from December 2020.

Catplan

Ah thanks for that. I did wonder.

changearound1

Mine has now been corrected.

soulsaver

changearound1 said:

Mine has now been corrected.

Brill. Thnx - so has mine, without contacting Halifax.. :thumb:

Costabit

soulsaver said:

changearound1 said:

Mine has now been corrected.

Brill. Thnx - so has mine, without contacting Halifax.. :thumb:

Mine has been corrected too , but I did call Halifax and have received a £5 credit on my account as the rep seemed to think that I wouldn't be getting the £5 next month. But that was before the correction so am waiting till 12th Feb to see if I will be £5 up on the deal 
You never know !!!!

Ed-1

Costabit said:

soulsaver said:

changearound1 said:

Mine has now been corrected.

Brill. Thnx - so has mine, without contacting Halifax.. :thumb:

Mine has been corrected too , but I did call Halifax and have received a £5 credit on my account as the rep seemed to think that I wouldn't be getting the £5 next month. But that was before the correction so am waiting till 12th Feb to see if I will be £5 up on the deal 
You never know !!!!

Almost certainly will be.