Kia Dealership diagnosis charge

DiddyDavies

fred246 said:

dipsomaniac said:

You don't get a separate bill for them using a torque wrench.

That's because they don't use a torque wrench. They can't be bothered.

Give it a rest Fred.
You are not all knowing about what every mechanic in every garage does or doesn't do.
You are just boring the ar5e of everyone with your constant waffling about how all garage mechanics are incompetent or are trying to rip people off.

DiddyDavies

m0bov said:

You should not be paying for something to be checked under warranty, its not a fair wear and tear item. Did you by the car new? If so, claim for it under CRA from the supplying dealer and bypass the warranty all together!

And to do that, they will need to prove that the fault was inherent. How do you suggest they get that proof without having to pay for it?

mattyprice4004

m0bov said:

You should not be paying for something to be checked under warranty, its not a fair wear and tear item. Did you by the car new? If so, claim for it under CRA from the supplying dealer and bypass the warranty all together!

The same CRA that requires the customer to prove the defect is inherent after 6 months?
Sounds like the sort of thing a diagnostic report would be handy for...

neilmcl

m0bov said:

You should not be paying for something to be checked under warranty, its not a fair wear and tear item. Did you by the car new? If so, claim for it under CRA from the supplying dealer and bypass the warranty all together!

Even if he claimed via the CRA the onus would still be on the OP to prove the fault existed at the time of sale, which means he'd have to pay upfront for a diagnosis anyway. A charge, or indication that there might be a charge, for a diagnosis even under warranty is common to any dealership.

dcfc67

Kia contacted me today with an apology for how was treated at the weekend. Diagnostic check done at no cost and a back box ordered for exhaust which is covered under warranty.
They have done a repair in on the fuel flap and didn't mention any cost for the repair.
I did buy the car brand new on PCP and its a couple of weeks shy of 2 years old with just under 17K on the clock.

m0bov

Well done, shame on Kia though!

dcfc67

Thanks for all your comments

greyteam1959

I have dealt with Kia dealerships for around 25 years & never ever been asked to pay a diagnostic charge.
Sounds like a dealership pulling a fast one.

neilmcl

greyteam1959 said:

I have dealt with Kia dealerships for around 25 years & never ever been asked to pay a diagnostic charge.
Sounds like a dealership pulling a fast one.

He wasn't asked to pay a diagnostic charge, he was warned that if the fault was not covered by warranty then a charge would be made. Pretty standard in just about any dealership you go to.

fred246

Just shows how crooked dealerships are. The manufacturer won't pay so we'll try and charge the customer. Just say no.