DHL delivery problems
jaybeetoo
Forumite 1.3K Posts
Not only missed the delivery slot but missed the day!
Their tracking web site is rubbish as is their app. It gives me conflicting information. Today it said my parcel was out for delivery and that it was also at the depot! It can’t be both!
Sent me my 1 hour delivery slot after the slot had ended.
They are impossible to get hold of.
Their tracking web site is rubbish as is their app. It gives me conflicting information. Today it said my parcel was out for delivery and that it was also at the depot! It can’t be both!
Sent me my 1 hour delivery slot after the slot had ended.
They are impossible to get hold of.
0
Latest MSE News and Guides
Replies
I can't remember who it was but I remember one company whose 'guaranteed next day delivery' meant 'Thursday'.
Every one was collected from my address on the day arranged and every one arrived next day despite the simultaneous royal mail "crisis" that was going on at the time meaning that even my special delivery parcels were sometimes taking 2-3 days to arrive.
But then i suppose there can always be one rogue depot / delivery driver.
• The poor only have expenses.
• The middle class buy liabilities they think are assets.
I send hundreds of consignments a month for work, most with UPS and some with Royal Mail as Special Delivery. On average I would say I have an issue with UPS 2-3 times a year, with Royal Mail about once a month even though they only represent about 10% of the consignments. Incoming deliveries from almost all couriers apart from Yodel and Hermes are great, Yodel seem to fail to deliver in about of third of cases and are always at least a day late, Hermes always deliver but are always 2-5 working days.
I guess for many it really is pot luck as to what your local driver is like, but you also get what you pay for, there is a reason that some providers are cheaper than others.
This is the second package that has not been delivered by your driver from Sky.
The first package was as you state was out for delivery on 3rd December:
Your parcel: 15500133079124
Greg will deliver your Sky parcel
TODAY
3rd December 202
between
16:12-17:12
Because the driver was not willing to wait until the existing box was disconnected he left without making the delivery.
It then took until 17th December for the return to show in the Sky system and as the system would not allow a replacement box to be issued until it showed that the original box had been returned. The return was logged at Unipart Group Ltd on 11th December.
I did not request the box be returned to Sky.
On the 17th December the second replacement box was showing on the DPD system and was out for delivery on 18th December:
Your parcel: 15500133091091
Greg will deliver your Sky parcel
TODAY
18th December 2020
between
17:28-18:28
Your driver arrived and advised that he was not waiting if the box was not ready in under two (2) minutes he was leaving.
I asked him for the package, he refused and I went to the sitting room to collect the box to be returned.
The driver left having not made the delivery and in less that the two (2) minutes he had advised.
Please note that I did not refuse to take the collection.
I did not request the package be returned to consignor.
I did not request the package be returned to Sky.
While I appreciate we are about 30 miles from Dundee, the time was allocated by DPD, I did not make any request for a specific time.
I do not believe it is acceptable for your delivery driver to make a demand such as he did and certainly not in the aggressive tone he did.
I further do not believe it is acceptable to just drive off having failed to make the delivery.
Please advise how I should make a formal complaint regarding the delivery service and the driver.
Result - NO response to my complaint.