!!My time to be mortgage free!!

savingholmes

It feels unbelievable. I'd want to do a sit in until they sort it. Most banks/BS can given you sort code and account details - and then I would have expected the different parts of your mortgage to have different reference numbers... There has to be a better way. A Chairman's letter could be the way to go as that's ridiculous.

happymum37

savingholmes said:

It feels unbelievable. I'd want to do a sit in until they sort it. Most banks/BS can given you sort code and account details - and then I would have expected the different parts of your mortgage to have different reference numbers... There has to be a better way. A Chairman's letter could be the way to go as that's ridiculous.

Oh keeps contacting them on the chat and they say there is nothing wrong with the phone lines.  So he says I have been on  hold for 2 x 2hr stretches today and they said "no one else has reported this are you sure its the correct number?" Grrrrrr

happymum37

£150 in clarks today. 

My rapidly growing kids feet are really not funny.  

South_coast

happymum37 said:

Oh keeps contacting them on the chat and they say there is nothing wrong with the phone lines.  So he says I have been on  hold for 2 x 2hr stretches today and they said "no one else has reported this are you sure its the correct number?" Grrrrrr

That's probably because they've got no-one else trying to OP!!! The joy of being in the minority....🙄

savingholmes

Ouch to shoe costs and 2 hour waits. I would write

happymum37

South_coast said:

happymum37 said:

Oh keeps contacting them on the chat and they say there is nothing wrong with the phone lines.  So he says I have been on  hold for 2 x 2hr stretches today and they said "no one else has reported this are you sure its the correct number?" Grrrrrr

That's probably because they've got no-one else trying to OP!!! The joy of being in the minority....🙄

No I have tried to cheat and press zero so you just want to talk to a representative - pressed other numbers such as having difficulty paying and NOTHING.  No n one is answering 

happymum37

savingholmes said:

Ouch to shoe costs and 2 hour waits. I would write

So annoyed  . 

happymum37

I hate my bank. 

Hate them

 Far too busy today with family drama ( nothing serious) so I couldn't over pay.  

Still no answer on the phone.  Over 2 hours on hold

savingholmes

Hope family are ok

Can you do a regular OP as part of your direct debit to solve problem?

happymum37

savingholmes said:

Hope family are ok

Can you do a regular OP as part of your direct debit to solve problem?

Yes I'm going to enquire .. blooming stoopid bank x