Sports direct won’t exchange gift without receipt, what are my rights

Merridianmel

I was given a new pair of boots as a Christmas present. Unfortunately the boots are too small. The boots were bought from sports direct. I tried to exchange the boots for a larger size, but a very obstinate manageress wouldn’t entertain it, without a receipt. I explained I had no receipt as the boots were a Christmas present, but she would not budge. The boots were in the original box, and obviously new, I don’t understand their stance, I did not want a refund or credit note, just to exchange them for a size that fits. The manageress even tried to suggest that without a receipt she cannot acknowledge that they were even bought from sports direct, even though they were in a box with their sale sticker on and paper work inside stating sports direct. Asked the person who bought them for me if they had kept the receipt, but unfortunately they cannot find it, and they paid cash so there is no bank statement proof. Just want some boots that fit. Can anyone clarify my rights.

tacpot12

You have no rights here. For a start, you didn't buy the boots, only the purchaser has any rights. Even if the purchaser were to try to take them back, they would have no rights to an exchange as the boots are not faulty, not mis-described and are fit for their purpose (as far as anyone can say).

Your options are limited: you could try to exchange them at a different store in the hope of finding a more sympathetic manager, but that means travelling which may be difficult if you are in a tier 4 area. You could try selling them on eBay and put the money towards new boots, which you are clearly not going to purchase from Sports Direct!

davidmcn

Merridianmel said:

Can anyone clarify my rights.

You have the right to find a less dozy gift-giver who actually keeps their receipts. Otherwise, none at all.

Uptown_Boy

Unfortunately you have no rights at all. Even with a receipt you would still have no rights as you weren't the purchaser. SD being willing to exchange on production of a receipt is more than they are obliged to do.

As the original purchaser cannot find the receipt then there's not much else you can do. Perhaps sell them on eBay?

davidmcn

tacpot12 said:

Even if the purchaser were to try to take them back, they would have no rights to an exchange as the boots are not faulty, not mis-described and are fit for their purpose (as far as anyone can say).

They may not have a statutory right to exchange, but they would have the contractual right to an exchange under the store's own policy.

DiddyDavies

Merridianmel said:

The manageress even tried to suggest that without a receipt she cannot acknowledge that they were even bought from sports direct, even though they were in a box with their sale sticker on and paper work inside stating sports direct.

All the box and paperwork proves is that they originated from Sports Direct, not that they were purchased from there.
For all they know, they could have been shoplifted or stolen from another person. (I'm not implying that this was what happened, simply that they wouldn't know if it had).

KatrinaWaves

Merridianmel said:

I was given a new pair of boots as a Christmas present. Unfortunately the boots are too small. The boots were bought from sports direct. I tried to exchange the boots for a larger size, but a very obstinate manageress wouldn’t entertain it, without a receipt. I explained I had no receipt as the boots were a Christmas present, but she would not budge. The boots were in the original box, and obviously new, I don’t understand their stance, I did not want a refund or credit note, just to exchange them for a size that fits. The manageress even tried to suggest that without a receipt she cannot acknowledge that they were even bought from sports direct, even though they were in a box with their sale sticker on and paper work inside stating sports direct. Asked the person who bought them for me if they had kept the receipt, but unfortunately they cannot find it, and they paid cash so there is no bank statement proof. Just want some boots that fit. Can anyone clarify my rights.

You have no rights. The only person being obstinate sounds like you... 

Hasbeen

Merridianmel said:

I was given a new pair of boots as a Christmas present. Unfortunately the boots are too small. The boots were bought from sports direct. I tried to exchange the boots for a larger size, but a very obstinate manageress wouldn’t entertain it, without a receipt. I explained I had no receipt as the boots were a Christmas present, but she would not budge. The boots were in the original box, and obviously new, I don’t understand their stance, I did not want a refund or credit note, just to exchange them for a size that fits. The manageress even tried to suggest that without a receipt she cannot acknowledge that they were even bought from sports direct, even though they were in a box with their sale sticker on and paper work inside stating sports direct. Asked the person who bought them for me if they had kept the receipt, but unfortunately they cannot find it, and they paid cash so there is no bank statement proof. Just want some boots that fit. Can anyone clarify my rights.

Is this a troll post? or perhaps what they call a Snowflake Generation question?
In other words is the post / question actually genuine?

If not. YOU do not have any rights. The original purchaser has, if still has receipt, and depending on stores goodwill or policy perhaps would exchange?

Your rights at the moment entitle you to sell on Ebay etc, get some cash back and buy a pair that fits?

If so. You need to get the person who bought the item to find the receipt and go to the retailer and attempt exchange. Which I am sure they will happily do. 

[Deleted User]

Just sell them on as new and use the money towards a new pair. 

mattyprice4004

You have no rights, how do they know you or your mate didn't nick them? 

Pollycat

Or buy them from a charity shop?

I've bought items from charity shops with labels still attached.

It's very easy to understand why shops do insist on a receipt or proof of purchase.

The only person at fault here is not the 'obstinate' manageress but the purchaser who wasn't sensible enough to hang on to the receipt in case an exchange was required.

Merridianmel said:

I don’t understand their stance

I hope - after reading the replies you've had - you now do understand their stance.

And understand your (non) rights.