Airband - Reviews

mgriffin

Good evening, 
I just wanted to start a thread to see if anyone has experienced any issues with Airband?
We moved to them from Sky about 10 months ago after being pretty much hounded by a rep doing door to door, and have had nothing but problems since. Our broadband is down for significant periods (Including right now) and there is no communication and very little response from the customer service team. The general speeds are intermittent and they have just put up their prices from £25.99 to £35.99 a month without warning. I repeatedly contacted them to discuss issues after the initial installation and no one was interested, then I received a flurry of emails and calls to say they needed me to complete a certificate in order for them to receive their grant from the government the day of the deadline. Naturally I told them I wanted the issues resolved first, I was told by the Business Development Executive that he would personally sort everything out within a week if I just completed the voucher. Since then nothing has changed and he has stopped taking my calls. It’s such a frustrating situation especially because my husband and I both work from home and our internet connection is vital. 

Any advice/ thoughts greatly appreciated!

JJ_Egan

Business service then it should have service level agreement in place with you .

How long left on your contract ??

As a business you should have backup look at mobile dongles etc .

matelodave

Is your Airband service delivered by a wireless network or landline. As JJ_E says if you've got a business service then you should have a service level agreement if not then I guess there may be a few caveats in your contract which absolves them.

TBH you should not have sent in the certificates until they had sorted it all out as you've given away your bargaining power. Looking a few reviews seems to show a lack of satisfaction with them so I guess they may be setting up a service, grabbing the grant and then moving on.

If it is a wireless service then it can be subject to the vagaries of the weather - high pressure, fog and rain can be quite disruptive so perhaps you need to get a fall back. Possibly using 4g if you've got a decent service (get paygo sims from the various service providers (EE, Vodafone, Three and O2) to see what you can get and if it's satisfactory get a 4g modem and consider dumping Airband.

J_B

We've had them for two years now - when it works (which is most of the time), it's great

When there's a problem, their customer service is abysmal