Ongoing Virgin Media Complaint: Refund
in Broadband & Internet Access
4 replies 164 views
I was after some advice really about an ongoing issue I have with Virgin Media. Long story short, but I can go into the details if anyone needs it, I rang to cancel 27th August. For one reason and another the disconnection didn’t actually get processed until October after a number of calls as well as almost £100 taken for a service I wasn’t using. I’ve been promised yet again, a call today from a ‘senior manager’ but that hasn’t happened. I know I can take my complaint externally as I’m not into week 12 going on 13 of it not being resolved. I wanted to avoid this and give them the chance just to give me my money back.
I’m a really patient person but this is definitely testing me. I’ve been nothing but polite, understanding and reasonable so far.
My question is, I’m way past a refund being a ‘reasonable’ outcome given the wait, phone calls, wasted time and blatant lies I’ve been told.
What is reasonable to ask as compensation? I’ve actually never had to request anything, like I say I’m pretty relaxed and understand things go wrong sometimes but this takes the biscuit. What are they likely to offer? What should I ask for? If I actually total up the time in phone calls against what I get paid hourly I’m over £150...just for my time so to speak.
Any advice would be very much appreciated!
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