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New Customer or Not?
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Takedap
Posts: 808 Forumite

Openreach have recently brought fibre broadband onto my village. I am thinking about taking out a contract with BT but I see that their offers seem to apply to "New Customers" only. I have previously had BT as my ISP but long before they offered a fibre service. I left them over 4 years ago to join a wireless supplier which could give me a usable speed. BT was charging be broadband prices for what was basically little more than dial-up speeds. Would this disqualify me from getting the current offers? I have looked on the BT website & can't find an answer. It also seems strange to me that any enquiries have to be done over the phone. No live chat or even email to contact them.
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Comments
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No you should be a new customer as usual is 12 months .
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New customer generally means , not currently a customer, so joining from scratch or joining from another provider should get you a ‘new customer ‘ deal...that’s usually the case with all providers not just BT.1
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