New Customer or Not? 24 November 2020 at 12:06PM in Broadband & Internet Access 3 replies 61 views

Takedap

Openreach have recently brought fibre broadband onto my village.  I am thinking about taking out a contract with BT but I see that their offers seem to apply to "New Customers" only.   I have previously had BT as my ISP but long before they offered a fibre service.  I left them over 4 years ago to join a wireless supplier which could give me a usable speed.   BT was charging be broadband prices for what was basically little more than dial-up speeds.    Would this disqualify me from getting the current offers?   I have looked on the BT website & can't find an answer.  It also seems strange to me that any enquiries have to be done over the phone.  No live chat or even email to contact them.

JJ_Egan

No you should be a new customer as usual is 12 months .

Takedap

JJ_Egan said:

No you should be a new customer as usual is 12 months .

Thanks for this.  They now seem to have accepted an order via Topcashback so fingers crossed!

iniltous

New customer generally means , not currently a customer, so joining from scratch or joining from another provider should get you a ‘new customer ‘ deal...that’s usually  the case with all providers not just BT.