Parking Eye Holiday Inn Heathrow fine and county court proceedings

Umkomaas

Seanmac said:

Fruitcake said:

If you lose then you have one month to pay. If you do then it will be as if it never existed.
After that time it will be there for six years. Even if you paid after that time, it will still be on your record but marked as satisfied.

Your best is still to get something from the hotel in writing to say you are not liable and that you were told the scamvoice would be cancelled. Hotel manager or UK CEO are the best people to write to. Tell them you were told the charge would be cancelled but it never was.

Thanks, Fruitcake. Not able to find any contact details online for the CEO or hotel manager. The hotel staff are not cooperative and asking to get in touch with parking eye. 

Try https://www.ceo  email.com/.

You will need to close up the two spaces if placed in the URL, as, for whatever reason, MSE don't allow the unbroken link to be shown. 

Seanmac

Umkomaas said:

Seanmac said:

Fruitcake said:

If you lose then you have one month to pay. If you do then it will be as if it never existed.
After that time it will be there for six years. Even if you paid after that time, it will still be on your record but marked as satisfied.

Your best is still to get something from the hotel in writing to say you are not liable and that you were told the scamvoice would be cancelled. Hotel manager or UK CEO are the best people to write to. Tell them you were told the charge would be cancelled but it never was.

Thanks, Fruitcake. Not able to find any contact details online for the CEO or hotel manager. The hotel staff are not cooperative and asking to get in touch with parking eye. 

Try https://www.ceo  email.com/.

You will need to close up the two spaces if placed in the URL, as, for whatever reason, MSE don't allow the unbroken link to be shown. 

Thanks. I found an email address there. 

beamerguy

Seanmac said:

Umkomaas said:

Seanmac said:

Fruitcake said:

If you lose then you have one month to pay. If you do then it will be as if it never existed.
After that time it will be there for six years. Even if you paid after that time, it will still be on your record but marked as satisfied.

Your best is still to get something from the hotel in writing to say you are not liable and that you were told the scamvoice would be cancelled. Hotel manager or UK CEO are the best people to write to. Tell them you were told the charge would be cancelled but it never was.

Thanks, Fruitcake. Not able to find any contact details online for the CEO or hotel manager. The hotel staff are not cooperative and asking to get in touch with parking eye. 

Try https://www.ceo  email.com/.

You will need to close up the two spaces if placed in the URL, as, for whatever reason, MSE don't allow the unbroken link to be shown. 

Thanks. I found an email address there. 

Then now do the same for the CEO in the USA.
Holiday Inn UK clearly lied to you and have no respect for their customers who you were visiting

You tell your story to the USA CEO and that his UK operation is dishonourable.

It is a word Americans don't like, nor do the Japanese by the way ?

Coupon-mad

It is in their interests to assist you because you can tell the Hotel chain that they are liable for the actions of their agent, P/Eye.  They also promised to cancel the PCN, and failed to do so when you emailed in good faith.  Thus, if you lose this claim, you would be within your rights to sue the Hotel for your loss, that they caused.

You should state this fact (that they are 'jointly and severally liable for the actions of their agent' and that you require them to confirm the Hotel's position in order to assist you, as they failed to do so at the time) in your complaint.  Be polite but very clear about their liability for this harassment and why there is something in it for them to assist you...

Seanmac

Some part good news I guess, I called the hotel a few times and was lucky to speak to a manager and he told me he will look into the emails I sent. I got a response now and the Manager agreed to cancel the parking charges but says it would be for Parking Eye to decide now. He also forwarded the cancellation request to me. I hope Parking Eye would cancel the fine and withdraw the case even if they do not do this I think my case is now much stronger given the Hotel (landholder) itself agreed to cancel the charges so they cannot really insist on a fine now. I will anyway include this with my evidence. Any thoughts?

beamerguy

the Manager agreed to cancel the parking charges but says it would be for Parking Eye to decide now

We have seen this before and PE would not cancel and in the end the hotel paid it.
The manager is saying he will allow the tail to wag the dog.
The hotel is the boss not Parking Eye

D_P_Dance

It is in their interests to assist you because you can tell the Hotel chain that they are liable for the actions of their agent, P/Eye. 

You can also threaten that if they are unco-operative you will write bad stufff on TripAdvisor, Trivago, booking.com, hotels.com,  et al..  

Seanmac

beamerguy said:

the Manager agreed to cancel the parking charges but says it would be for Parking Eye to decide now

We have seen this before and PE would not cancel and in the end the hotel paid it.
The manager is saying he will allow the tail to wag the dog.
The hotel is the boss not Parking Eye

You guys here have seen it all I am sure. What do you think will happen ? will Parking Eye withdraw the claim or not ? what do you mean by saying Hotel will pay ? I am more concerned about the county court claim and the upcoming hearing. 

Le_Kirk

What date is your hearing and what deadline have you been given for submitting your witness statement, evidence and summary costs assessment?  In your dealings with the hotel you could ask them for the name of the person who is going to appear at the hearing to confirm the Promissory Estoppel that they allowed you to park?  BTW have you contacted a board guide to have your threads merged?

Seanmac

Le_Kirk said:

What date is your hearing and what deadline have you been given for submitting your witness statement, evidence and summary costs assessment?  In your dealings with the hotel you could ask them for the name of the person who is going to appear at the hearing to confirm the Promissory Estoppel that they allowed you to park?  BTW have you contacted a board guide to have your threads merged?

Hearing is in the next 15 days. I need to send the witness statement and evidence in a day. Is there any format for summary costs assessment ? Not sure how this is done. 
I am not sure the Hotel would agree to appear at the hearing. I am not even sure if the hearing is in person or on telephone as the directions refer to telephone hearing. I do have emails from the Hotel which I would use as evidence and Parking Eye won't be able to deny the cancellation request received since I was forwarded a copy of that too by the Hotel. 
I think it's better to leave it as a stand-alone thread since the other thread is more concerned on initial issue and this is more concerned with the county court claim and developments. It may be easier for people looking up information based on their circumstances. You can contact admin to merge the threads if you feel strongly about it.