Washing machine problems

chrisw

I guess the other option is to get your own engineer out to look at it for a second opinion. If they find a fault you could try claiming the cost of your engineer back from them but you might or might not be successful without going down a legal route.

Alanp

ripplyuk said:

Alanp said:

Try changing powder to non bio, even if you use every three or four washes, that should help with the smell, from some of the faults you describe, ie filling at different levels, it would point to a pressure switch problem, ( assuming it’s not supposed to do this on the various cycles, eco wash ect) , however, it’s a fairly new m/c, so I doubt the hose is damaged/kinked, but you never know, it sounds like the steam has possibly got onto the board, depending on where it’s sited, it may not be the display board at the front, but somewhere below where it can come into contact with water, are you sure there’s nothing blocking the soap drawer.? or the hose at the back? you’d have to take out the soap drawer to check, the engineer should have done a more thorough check, I would call them back have him pull out the m/c ( or do it before he calls if you’re able, ) so he can do a proper check and not rely on fault codes...

There’s definitely nothing blocking the soap drawer. This machine fills straight into the front of the wash and the opening is large. The engineer did pull the machine out to check the hose and drainage (only after I insisted!) and he said there was no problem. 

Zanussi say if I call an engineer out and they don’t find a fault, I’ll be charged for the cost of the visit so I’m worried about calling them out again. They probably would have charged me for the previous visit except the drawer was an obvious fault. 

Did the engineer take the back panel off?, the pressure switch hose is inside the m/c

ripplyuk

Alanp said:

ripplyuk said:

Alanp said:

Try changing powder to non bio, even if you use every three or four washes, that should help with the smell, from some of the faults you describe, ie filling at different levels, it would point to a pressure switch problem, ( assuming it’s not supposed to do this on the various cycles, eco wash ect) , however, it’s a fairly new m/c, so I doubt the hose is damaged/kinked, but you never know, it sounds like the steam has possibly got onto the board, depending on where it’s sited, it may not be the display board at the front, but somewhere below where it can come into contact with water, are you sure there’s nothing blocking the soap drawer.? or the hose at the back? you’d have to take out the soap drawer to check, the engineer should have done a more thorough check, I would call them back have him pull out the m/c ( or do it before he calls if you’re able, ) so he can do a proper check and not rely on fault codes...

There’s definitely nothing blocking the soap drawer. This machine fills straight into the front of the wash and the opening is large. The engineer did pull the machine out to check the hose and drainage (only after I insisted!) and he said there was no problem. 

Zanussi say if I call an engineer out and they don’t find a fault, I’ll be charged for the cost of the visit so I’m worried about calling them out again. They probably would have charged me for the previous visit except the drawer was an obvious fault. 

Did the engineer take the back panel off?, the pressure switch hose is inside the m/c

No, he didn’t. He just looked at the hose and checked it was draining properly. 

Alanp

My thinking is, the pressure switch controls the water level, it uses air pressure , as it fills with water air is forced up the hose to a set water level controlled by the board, if this gets blocked it can fill high, when the water drains the pressure switch chamber could be blocked or the hose kinked or damaged so as not to let the air out, therefore the m/c thinks it is still full of water and won’t spin, the engineer should check this, it could be that a p,c, board is damaged giving the impression of the above problem, you could check yourself by removing the lid, locating the hose ( a thin rubber/ plastic tube) it might be on a round plastic disk ( a bit like a car horn) or it might go direct to the board, if you removed the hose and blew down it it should be clear, it depends how confident you are, you could either , get a local engineer to fix it and send them the bill, or , call them back an£ tell them to put it as a recall ,,