Car purchase - rights to return within 14 days?

smorri4

I paid £500 deposit at a distance. £500 agreed as part ex distanced and then the balance at the dealership.

neilmcl

smorri4 said:

I paid £500 deposit at a distance. £500 agreed as part ex distanced and then the balance at the dealership.

OK, in which case anything the dealer does now for you is purely down to goodwill on their part. You have no legal right to a refund within 14 days as this was not a distance sale. Hopefully they'll do OK by you.

ontheroad1970

If it was an approved used Mercedes, a swap is normally allowed within a month provided no more than 1000 miles have been covered.  Nothing in the Approved Used promise that allows a refund though, just an exchange.

Grumpy_chap

Really , it boils down to this:

ontheroad1970 said:

If it was an approved used Mercedes, a swap is normally allowed within a month provided no more than 1000 miles have been covered.  Nothing in the Approved Used promise that allows a refund though, just an exchange.

These threads always start with "what are my rights?" and an approach to the dealer from that starting point is always going to be starting off from an aggressive tone (whether intentionally or not) and the better outcome is more likely to be achieved by making a friendly request to the dealer.  The large manufacturer-branded main dealers usually try to do everything they reasonably can to secure happy customers, through schemes such as the 1,000 mile return mentioned as possible with Mercedes.

It now seems as though the OP has a reasonable "next step" with Mercedes:

smorri4 said:

I just can't get the hang of driving it, controls are so different to old car too.
We part ex agreed at a distance and when i clicked and collected I paid balance. I test drove it but only for a few mins. 
Anyway ive spoken to dealership and agreeed I am going to give it a few more days. They seem to be keen to help resolve it even if i swap for a different Merc. 

I would counter that, with any "new" car is going to feel different to an "old" car.  That is the case, even if swapping within the same manufacturer - if changing to a new brand the variance will just be greater.

Good luck OP in reaching an amicable outcome, and please do update when this is all resolved.

AdrianC

smorri4 said:

We part ex agreed at a distance and when i clicked and collected I paid balance. I test drove it but only for a few mins. 

Definitely not DSR, then.

If you think you're going to find it hard to adapt to a different car, then test-drive for longer pre-purchase.