Car purchase - rights to return within 14 days?

smorri4

Hello I have recently purchased a used car (2018 plate) from Mercedes. 
It was done on a click and collect basis.
I have had it now for 48 hours and I am just not sure its the right car for me.
We part ex'd it and got £500 for old car, I then paid rest part credit card part debit card.
Does anyone know my rights with returning car and getting money back? Are they likely to sting me and make me pay a fee or reduce amount they pay back to me?

williamgriffin

smorri4 said:

Hello I have recently purchased a used car (2018 plate) from Mercedes. 
It was done on a click and collect basis.
I have had it now for 48 hours and I am just not sure its the right car for me.
We part ex'd it and got £500 for old car, I then paid rest part credit card part debit card.
Does anyone know my rights with returning car and getting money back? Are they likely to sting me and make me pay a fee or reduce amount they pay back to me?

What does the contract say about change of mind or buyers remorse?

If there's nothing wrong with it you've no automatic right to a refund. 

neilmcl

Where did you make the payments? How was the part-ex handled?

If any at that occurred at the dealership then distance selling laws don't apply.

DiddyDavies

williamgriffin said:

smorri4 said:

Hello I have recently purchased a used car (2018 plate) from Mercedes. 
It was done on a click and collect basis.
I have had it now for 48 hours and I am just not sure its the right car for me.
We part ex'd it and got £500 for old car, I then paid rest part credit card part debit card.
Does anyone know my rights with returning car and getting money back? Are they likely to sting me and make me pay a fee or reduce amount they pay back to me?

What does the contract say about change of mind or buyers remorse?

If there's nothing wrong with it you've no automatic right to a refund. 

If the car was purchased and paid for at a distance (and the OP stated that it was done on a click and collect basis) and they didn't see the car or a salesperson until after they had paid then they have every right to a refund.

tacpot12

The information you need is here: https://www.thecarexpert.co.uk/bought-a-car-and-changed-my-mind/#:~:text=In a nutshell, you have,of their returns/cancellation policy.

This aligns with the advice given by DiddyDavies above. 

DiddyDavies

neilmcl said:

Where did you make the payments? How was the part-ex handled?

If any at that occurred at the dealership then distance selling laws don't apply.

Even if the part ex was handled at the dealership, the right of cancellation may still apply.
This is because if the payment was made at a distance and the payment accepted, the contract had probably been concluded totally at a distance therefore the right of cancellation would apply. Even if the part ex vehicle hadn't been inspected but a price offered and accepted and it was inspected at a later time, it shouldn't impact the distance side of the contract.

neilmcl

DiddyDavies said:

neilmcl said:

Where did you make the payments? How was the part-ex handled?

If any at that occurred at the dealership then distance selling laws don't apply.

Even if the part ex was handled at the dealership, the right of cancellation may still apply.
This is because if the payment was made at a distance and the payment accepted, the contract had probably been concluded totally at a distance therefore the right of cancellation would apply. Even if the part ex vehicle hadn't been inspected but a price offered and accepted and it was inspected at a later time, it shouldn't impact the distance side of the contract.

I'd argue that the part-ex was an integral part of the payment so if this took place at the dealer then the CCRs wouldn't apply. Also, the amount of refund would depend on how much the car has been used so far. If the OP has done more than road test mileage then it can be argued that their handling has gone beyond what is necessary. 

DiddyDavies

But if the dealer accepted the OPs description of the part ex vehicle, (which for £500, they may well have done) then irrespective of them possibly inspecting it later, the contract would have been concluded when payment was made and accepted.

I realise that this sort of discussion involves a lot of "ifs, maybes and possiblies" and without far more details it's impossible to know for sure so all the OP can really do at the moment is to read their contract and see what the dealer says.

EdGasketTheSecond

They won't just give a full refund because of the work they have done and presumably another owner is now on the V5C devaluing the car. if they take it back at all, expect a couple of £K knocked off.

Why on earth do a major purchase on 'click and collect'; especially a car, I am lost for words?

couriervanman

So I take it no test drive done......I am also lost for words?

born_again

couriervanman said:

So I take it no test drive done......I am also lost for words?

• Customers will be able to test drive new car demonstrators and used cars.

https://shop.mercedes-benz.co.uk/buy-from-home-terms