Random payment into account - barclays

SevenOfNine

RG2015 said:

colsten said:

born_again said:

Sea_Shell said:

Do you have enough of your "own" funds in that account, if the bank recall the money, not to put you overdrawn?

I wouldn't touch it if I were you, until you're sure where it's come from and it is actually yours.

The money can not be removed from the account without the OP approval. Even if it was a payment made in error/fraud.

Page 53 of the Barclays T&Cs state otherwise. AFAIK, this is standard for all banks.

This appears to be contrary to claims that banks are not able to recover payments made to incorrect accounts.

https://www.which.co.uk/consumer-rights/advice/how-do-i-get-money-back-that-ive-sent-to-the-wrong-account
Not all banks it seems. Not sure if it was voluntarily which is why the contact list is short.

eskbanker

SevenOfNine said:

RG2015 said:

colsten said:

born_again said:

Sea_Shell said:

Do you have enough of your "own" funds in that account, if the bank recall the money, not to put you overdrawn?

I wouldn't touch it if I were you, until you're sure where it's come from and it is actually yours.

The money can not be removed from the account without the OP approval. Even if it was a payment made in error/fraud.

Page 53 of the Barclays T&Cs state otherwise. AFAIK, this is standard for all banks.

This appears to be contrary to claims that banks are not able to recover payments made to incorrect accounts.

https://www.which.co.uk/consumer-rights/advice/how-do-i-get-money-back-that-ive-sent-to-the-wrong-account
Not all banks it seems. Not sure if it was voluntarily which is why the contact list is short.

https://www.fasterpayments.org.uk/consumers/what-happens-if-i-have-sent-payment-wrong-place confirms that the misdirected payment code

procedures apply to all banks and building societies that connect directly to Faster Payments or Bacs Payment Schemes Limited, covering more than 95% of electronic payments made in the UK.

As I understand it, banks typically reserve the theoretical right to reverse transactions out without customer consent but wouldn't typically exercise this in the context of routine misdirected payment investigations, which can come down to one person's word against another's.  Perhaps worth noting one of the safeguards of that code:

• Where your bank finds clear evidence of a genuine mistake, they will contact the receiving bank on your behalf with a request to prevent the money being mistakenly spent. As long as the recipient does not dispute your claim, you will subsequently receive a refund of the protected funds within 20 working days from when you notified your bank.
• In cases where the circumstances of the claim are not clear cut, your bank will still contact the receiving bank on your behalf. The recipient will be contacted by their bank to ask for consent to debit their account. No funds would be removed without the consent of the receiving customer.

MarkR1985

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

RG2015

MarkR1985 said:

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

Was the PBA with Barclays or another bank? 

MarkR1985

RG2015 said:

MarkR1985 said:

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

Was the PBA with Barclays or another bank? 

Barclays 

RG2015

MarkR1985 said:

RG2015 said:

MarkR1985 said:

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

Was the PBA with Barclays or another bank? 

Barclays 

Thanks. It is fascinating that you can receive a refund from Barclays and their front line staff have no idea that's what it is.

born_again

RG2015 said:

MarkR1985 said:

RG2015 said:

MarkR1985 said:

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

Was the PBA with Barclays or another bank? 

Barclays 

Thanks. It is fascinating that you can receive a refund from Barclays and their front line staff have no idea that's what it is.

Depends on the team putting notes on a customers account and the person they spoke to knowing where to look. Given it is possible that call center staff are working from home, then if not sure they will just say they do not know. Whereas being in the office they will just lean over and ask the person next to them, who may just have seen it before.

MarkR1985

born_again said:

RG2015 said:

MarkR1985 said:

RG2015 said:

MarkR1985 said:

Thank everyone for the replies. 
I know where the money has come from - seems i have won my complaint that I filed for being misssold PBA.

£2315.16.

Get in.

Was the PBA with Barclays or another bank? 

Barclays 

Thanks. It is fascinating that you can receive a refund from Barclays and their front line staff have no idea that's what it is.

Depends on the team putting notes on a customers account and the person they spoke to knowing where to look. Given it is possible that call center staff are working from home, then if not sure they will just say they do not know. Whereas being in the office they will just lean over and ask the person next to them, who may just have seen it before.

Precisely. The transaction itself had absolutely no mention of Barclays. I kinda knew from previous experience of calling in the Covid climate that certain departments would have limited information at first glance