Post Office upsell

10 Posts

I'm extremely annoyed with the Post Office, they must have a policy to upsell. Every single time I go there, which is more often due to the pandemic as our offices are being closed, they try to extract extra money from me. I go there and say I need to send the letter/package "the cheapest option possible" and they start asking whether I want recorded, (no cheapest option), next they delivery (NO, CHEAPEST OPTION). The other day I sent a few C5 sized letters and they charged me for large letters. I thought it was wrong and sure enough when I went home and checked on the internet it's clear C5 is regular size.
Yesterday I asked my partner to send a package and I forgot to explain this to him. Just wanted a bog standard first class delivery. It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
Anyone else experienced similar treatment?
Yesterday I asked my partner to send a package and I forgot to explain this to him. Just wanted a bog standard first class delivery. It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
Anyone else experienced similar treatment?
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I know that we accepted the delivery option but the way they do it, one has to be very aware of the prices not to fall into this upsell trap.
Others are easily extremely annoyed.
I suppose extremely annoyed is a little over the top, but it's due to cumulation of these episodes with the post office. They also charged me for large letter when I had standard letter, so it's not just about offering "better" service but trying to extract more money.
Also, this forum is here to vent, so that's just what I am doing. Wont effect my weekend LOL
If you had a low value parcel that was not time critical to get to its destination, you would select second class.
As in, I would like to send this second class no signature required etc, rather than "cheapest option possible" which is a vague statement and does not allude to exactly what service level you require.
The guy behind the counter is probably thinking as you are continuously repeating "cheapest option" - Cheapest option with no signature? Cheapest option with signature? Cheapest option for guaranteed delivery next day?
It sounds like he was offered special delivery before 1pm/9am which could explain the cost. I have only ever used special delivery for items which are high in value or needed to be at a certain destination next day guaranteed with a signature.