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Post Office upsell

Edi666
Posts: 10 Forumite

I'm extremely annoyed with the Post Office, they must have a policy to upsell. Every single time I go there, which is more often due to the pandemic as our offices are being closed, they try to extract extra money from me. I go there and say I need to send the letter/package "the cheapest option possible" and they start asking whether I want recorded, (no cheapest option), next they delivery (NO, CHEAPEST OPTION). The other day I sent a few C5 sized letters and they charged me for large letters. I thought it was wrong and sure enough when I went home and checked on the internet it's clear C5 is regular size.
Yesterday I asked my partner to send a package and I forgot to explain this to him. Just wanted a bog standard first class delivery. It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
Anyone else experienced similar treatment?
Yesterday I asked my partner to send a package and I forgot to explain this to him. Just wanted a bog standard first class delivery. It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
Anyone else experienced similar treatment?
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Comments
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I've had upselling but as an ebayer I tend to know the price before visiting the PO it doesn't work. Not sure if there is a larger profit margin for them. Ask for a postal prices leaflet.
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Edi666 said:It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
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DiddyDavies said:Edi666 said:It turns out he had the upsell treatment and ended up paying for recorded delivery which was delivered within 12 hours! I didn't need that.
I know that we accepted the delivery option but the way they do it, one has to be very aware of the prices not to fall into this upsell trap.0 -
Which service got it delivered within 12 hours? Simply not possible.0
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the parcel was given to the post office person around 1pm and it got delivered between 8-9am next morning. I don't actually know exactly which service it was as I asked my partner to send it first class cheapest option. Apparently he was offered tracked and he accepted it not realizing it's like extra cost. The bill came to over £8. I checked the post office prices on the internet and it might be that he was charged for guaranteed next day service, otherwise the prices don't make sense. I am furious because the post office does it all the time and it's so easy to fall for it if you are not actively aware of it.
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Somebody else will probably complain that the PO didn't ask them if they wanted a "better" service when their parcel got lost/delayed/stolen.
Others are easily extremely annoyed.4 -
LadyDee said:Somebody else will probably complain that the PO didn't ask them if they wanted a "better" service when their parcel got lost/delayed/stolen.
Others are easily extremely annoyed.
I suppose extremely annoyed is a little over the top, but it's due to cumulation of these episodes with the post office. They also charged me for large letter when I had standard letter, so it's not just about offering "better" service but trying to extract more money.
Also, this forum is here to vent, so that's just what I am doing. Wont effect my weekend LOL
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Perhaps if you want to skip the "upsell" you need to be clear and directive in what you would like.
If you had a low value parcel that was not time critical to get to its destination, you would select second class.
As in, I would like to send this second class no signature required etc, rather than "cheapest option possible" which is a vague statement and does not allude to exactly what service level you require.
The guy behind the counter is probably thinking as you are continuously repeating "cheapest option" - Cheapest option with no signature? Cheapest option with signature? Cheapest option for guaranteed delivery next day?
It sounds like he was offered special delivery before 1pm/9am which could explain the cost. I have only ever used special delivery for items which are high in value or needed to be at a certain destination next day guaranteed with a signature.
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BethRobinson said:Which service got it delivered within 12 hours? Simply not possible.0
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MarkN88 said:BethRobinson said:Which service got it delivered within 12 hours? Simply not possible.3
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