retailer ignoring me, Help Please

Supersonos

So what did Sports Direct say when you gave them the so tracking number so they could so check the status of the parcel for themselves?

bloodevil

the same message they have sent 5 times now

"Once again I've follow up this with relevant team , sadly the parcel that you returned not reaching us yet . 

I wold suggest you to refer the matter to the courier to check the status of your parcel with their end "

bloodevil

even tho i sent them this clearly stating from the courier it was delivered

bloodevil

this is a damn nigtmare just to get an exchange, feels like collect plus are trying to help and sports direct and just beating round the bush cause they have messed up and want to deny it all due to lock down and lack of sales, even tho i haven't even requested a refund . . .  least thats how it apears

Were_Doomed

Supersonos said:

So what did Sports Direct say when you gave them the so tracking number so they could so check the status of the parcel for themselves?

Enough with extracting the urine. 🙄

@bloodevil: contact your card provider and initiate a chargeback. Get your money back then place another order and order the correct size. Simplest way. Yes, SD may challenge the chargeback (they have 45 days to do so) but you won't be much worse off than you are now. If they do challenge the chargeback and take the money back, send them an LBA then raise an MCOL claim for £65 + costs (filing fee (£25) + hearing fee (£25, if it gets that far)).

Google is your friend for acronyms.

jon81uk

bloodevil said:

even tho i sent them this clearly stating from the courier it was delivered

Send them a screenshot of the tracking. NOT a chat conversation 

prettywowers

OP - I don't understand why you're getting so stressed when you didn't pay for them in the first place?

bloodevil

prettywowers said:

OP - I don't understand why you're getting so stressed when you didn't pay for them in the first place?

yes i did,

m-holland

this might be a stupid question OP, but when sending them back did you include the returns page or whatever SD use for the returns process

bloodevil

yeah i also did that, its a requirement so yeah