retailer ignoring me, Help Please

bloodevil

apperently

bloodevil

but if sports direct are no ignoring my support tickets what am i to do

jon81uk

When you paid Yodel to deliver the parcel, you would have got a tracking number.

What does it say when you put the number in here https://www.yodel.co.uk/track/ ?

bloodevil

yes i was given a tracking number the tracking say it was delivered on the 5th november

jon81uk

bloodevil said:

yes i was given a tracking number the tracking say it was delivered on the 5th november

then get a screenshot of that and send it to Sports Direct.

bloodevil

i have done this and they still tell me it has not arrived, collect plus says it has

bloodevil

nightmare

jon81uk

bloodevil said:

i have done this and they still tell me it has not arrived, collect plus says it has

You said previously that you only sent them a screenshot of the chat.

You need to be firm and tell Sports Direct that you have the tracking showing it is delivered and that you want to get your refund.

If you paid by credit card then I think they can help.

bloodevil

debit card, and i didn't even want a refund, i wanted 1 size bigger shoes, and frankly i still dont want the refund i want the shoes, i need shoes more then money

bloodevil

sports direct latest message . . .

"Once again I've follow up this with relevant team , sadly the parcel that you returned not reaching us yet . 

I wold suggest you to refer the matter to the courier to check the status of your parcel with their end .  ​

i got this even after sending these below