Tonik Energy transferred to Scottish Power but at what cost?

worrywart_3

Munchkinboy8 said:

Can anyone give me some advice please
I transferred to Tonik January last year via you flip so it was not a deliberate decision. After a few months l noticed that my direct debit was not being taken out of my bank. When I contacted Tonik they said my direct debit had been cancelled. This is something I can prove was not done by myself. I was given a figure got the outstanding amount which was estimated. When I gave my actual readings they said the bill was exactly the same figure. Obviously ridiculous. Anyway I attempted to pay. I emailed and received requests to confirm my name and dob which I did. I did not receive a reply and the next thing I got an email from Scottish widows stating they had taken over my account. I moved house a couple of months later and settled my final bill with them on the understanding my account was closed. I have recently received an email to an email address I no longer use not the one I was using to communicate with Tonik from the administrator stating I oew 800 pounds starting from last January. Can anyone advise if I have a case not to pay this as I made every attempt to pay and they cancelled my direct debit. If I tell them to take me to court and lose would I have to pay more than 800
Thanks 

So what did you pay them do you have the correspondce probing all this you need to forward this to the administrators and come to a agreement, they are just doing their job.

[Deleted User]

You know that you haven’t paid for the energy that you have used. All businesses make administrative errors and, legally, they have up to 6 years to make a claim for payment of a recalculated amount due. Normally, if the business was still trading then you could raise a complaint and they might offer a small amount of compensation for poor billing and customer service. As stated above, the Administrators have a statutory duty to recover monies owed to the failed firm. Unless you can prove in some definitive form (eg; a letter
, email or receipt) that your account was fully paid up and settled, then I fear that you will have a fight on your hands. Accountants are not known for their compassion: they are trained to work in a very forensic and unemotional way. I know as my daughter is one.

Arguably, Tonik failed partly because of its poor financial administration.