Tonik Energy transferred to Scottish Power but at what cost?

AliceBanned

So of I was on fixed tariff with Tonik (fixed for period of time) I can switch now? Scottish Power put me on DD without me approving this. I had DD with Tonik but didn't want it with SP. I've dealt with SP in the past and would never choose them as a provider. I said I would go to the ombudsman about their use of my data. I wanted to pay them by bill and then switch. It's all a mess. I should have £45 credit with Tonik, still not received! Not sure what to do. 

Bodebobo

AliceBanned said:

So of I was on fixed tariff with Tonik (fixed for period of time) I can switch now? Scottish Power put me on DD without me approving this. I had DD with Tonik but didn't want it with SP. I've dealt with SP in the past and would never choose them as a provider. I said I would go to the ombudsman about their use of my data. I wanted to pay them by bill and then switch. It's all a mess. I should have £45 credit with Tonik, still not received! Not sure what to do. 

You can view your final bill with Tonik through the Tonik space link on their homepage . That confirms the final bill credit and bill date from which SP have 28 days to credit your SP account (or send you cheque if you have switched). Needless to say the credit hasn't appeared on mine yet so I have sent an email to SP demanding for this credit to be applied to next statement which is due in 2 weeks. I will be starting a switch before then.

Oliver1234567

Hi,
I wanted to share my dreadful experience with Scottish Power.
First of all I was happy with Tonik. Never had any problem.

On 14 Oct. SP informed me that I was to be transferred to them and they asked me to wait for my account to be set up before leaving them. I gave them the info they needed right away.
It took them a week to acknowledge they had received the info.
Then 5 weeks later (!!!) I was informed my account has been set up. The so-called competitive tariff they offered me was highway robbery. Not just more expensive than Tonik but 50% more than what E.ON offered that day!!!! Needless to say I switched immediately. On 10 Dec the switch had been completed.
The problem is that since SP took 6-7 weeks to set up my account I remained 2 months with them. The final bill I received yesterday is just extortionate: those months with SP will cost me as much as 4 months with Tonik/E.ON.
I've seen people here say that SP was dependent on Tonik's final bill. In my case it was produced on Nov 3. So things could have moved much faster.
I'm absolutely furious and have complained to SP. Guess what they replied to me? I should have left as soon as my account was set up... which is exactly what I did (actually I have an email from E.ON dating 26 Nov, so 4 days before SP informed me the account had been set up, while it already had been).
Is there anything I can do besides sharing my awful experience with them on the Web and give them the publicity they deserve?

Malchester

Oliver - Contact CEO with all the info -Keith.anderson@scottishpower.com. It will be dealt with. I had terrible customer service before switching. I listed it all, kept them up to date. Eventually offered me £40 compensation. I refused and said I wanted cancellation of all energy costs from time with them (10 Oct to 27 Nov) as well as refund of Tonik credit and DD they took. They agreed and all sorted. Now happily with BG Evolve

Oliver1234567

Malchester:
Thank you for the advice. I posted yesterday a review on Trust Pilot (as I theatened SP I would if they ignored me, which of course they did as mentioned above). I received an answer this morning and a customer representative offered to look into it. I'll do as told and if it's to no avail, I'll write to the CEO as you've suggested.

MWT

AliceBanned said:

So of I was on fixed tariff with Tonik (fixed for period of time) I can switch now? Scottish Power put me on DD without me approving this. I had DD with Tonik but didn't want it with SP. I've dealt with SP in the past and would never choose them as a provider. I said I would go to the ombudsman about their use of my data. I wanted to pay them by bill and then switch.

Your contract with Tonik was assigned to SP along with your DD and your data, that was approved by Ofgem and going to the Ombudsman isn't going to help as SP have a contractual right to use your data for billing and payment purposes.

If you want to leave SP then you should be able to go ahead and switch now.

It may take a while before you see your credit from Tonik though and since this is a SoLR case the usual time limits and compensation do not apply.

tp_wigwam

I didnt want to wait for Scottish power to identify  which tarrif they were billing me for and switched to OVO on 15 November.  I am still waiting for a final bill from Scottish power and my credit refund from Tonik.  Ive heard nothibg from SP other than their standard answers that i will get my refund once they prepare  my final bill.  Are there any rules that force an energy provider to produce a final bill after switching elsewhere  within a certain timeframe?  I'm furious they are sitting with around £400 of my cash all this time since that was my credit balance with Tonik.

MWT

tp_wigwam said:

Are there any rules that force an energy provider to produce a final bill after switching elsewhere  within a certain timeframe?  I'm furious they are sitting with around £400 of my cash all this time since that was my credit balance with Tonik.

There are, but not when you are dealing with the SoLR.

The normal rules are suspended in situations like this and frankly, for good reason.

When the supplier has thousands of new customers dumped on them a,long with a ton of incompatible data it does take some time to sort through the mess and generate accurate final bills.

In the worst cases it can take months, especially if you have switched away as they will prioritise the customers who are staying.

tp_wigwam

MWT said:

tp_wigwam said:

Are there any rules that force an energy provider to produce a final bill after switching elsewhere  within a certain timeframe?  I'm furious they are sitting with around £400 of my cash all this time since that was my credit balance with Tonik.

There are, but not when you are dealing with the SoLR.

The normal rules are suspended in situations like this and frankly, for good reason.

When the supplier has thousands of new customers dumped on them a,long with a ton of incompatible data it does take some time to sort through the mess and generate accurate final bills.

In the worst cases it can take months, especially if you have switched away as they will prioritise the customers who are staying.

Thanks for the feedback.  Its concerning there are no rules around this.  This is now the third month that SP will be sitting on my credit balance.  They may have persuaded me to stay but they couldn't be bothered contacting me apart apart from the initial email  in october asking me to set up a direct debit and an account with them.  That approach didnt fill me with confidence since i had no idea what their charges were   i actually wished i had switched sooner having read  some of the feedvack here on their astronomical charges   My ovo payments are similar to my Tonik payments Im really cincerned SP is going to double my bill for the month i was with them.  PS my final bill from Tonik was availble in October for me to see which is why I am struggling to understand how SP can legally retain  my.money for months after!

Munchkinboy8

Can anyone give me some advice please
I transferred to Tonik January last year via you flip so it was not a deliberate decision. After a few months l noticed that my direct debit was not being taken out of my bank. When I contacted Tonik they said my direct debit had been cancelled. This is something I can prove was not done by myself. I was given a figure got the outstanding amount which was estimated. When I gave my actual readings they said the bill was exactly the same figure. Obviously ridiculous. Anyway I attempted to pay. I emailed and received requests to confirm my name and dob which I did. I did not receive a reply and the next thing I got an email from Scottish widows stating they had taken over my account. I moved house a couple of months later and settled my final bill with them on the understanding my account was closed. I have recently received an email to an email address I no longer use not the one I was using to communicate with Tonik from the administrator stating I oew 800 pounds starting from last January. Can anyone advise if I have a case not to pay this as I made every attempt to pay and they cancelled my direct debit. If I tell them to take me to court and lose would I have to pay more than 800
Thanks