Phone lines and Broadband when moving house

martindow

FinallyStoppedLurking said:my wife is a designer so constantly sending massive files so would churn through her data fairly quickly. She will just have to carry on working from her parents house for the time being. 

Could she not buy extra data for a few weeks?  It seems a bit extreme to be separated  as you suggest.

FinallyStoppedLurking

martindow said:

FinallyStoppedLurking said:my wife is a designer so constantly sending massive files so would churn through her data fairly quickly. She will just have to carry on working from her parents house for the time being. 

Could she not buy extra data for a few weeks?  It seems a bit extreme to be separated  as you suggest.

She will still move to our new house. She can access the office at her parent without contacting anyone else so not an issue on that front.

giraffe69

In your position I would contact the sellers and ask that they give notice. If they will then that at least cuts the waiting time. When we moved the previous occupants were very helpful about that aspect.

ftb_1995

Are you signing up to the same providers as the existing owners? So annoying having to wait a while to get internet up and running when most people are working from home, I imagine many people will be experiencing the same. 

FinallyStoppedLurking

giraffe69 said:

In your position I would contact the sellers and ask that they give notice. If they will then that at least cuts the waiting time. When we moved the previous occupants were very helpful about that aspect.

We've contacted the estate agents to chase this up so hopefully they will have. Potentially they may not be able to move their phone line until the people in the house above have and so on. It's only a short chain so hopefully won't be too much of an issue.

FinallyStoppedLurking

ftb_1995 said:

Are you signing up to the same providers as the existing owners? So annoying having to wait a while to get internet up and running when most people are working from home, I imagine many people will be experiencing the same. 

We think it's the same providers so potentially makes things quicker although what they wrote on the form was a little confusing. 

Doozergirl

FinallyStoppedLurking said:

ftb_1995 said:

Are you signing up to the same providers as the existing owners? So annoying having to wait a while to get internet up and running when most people are working from home, I imagine many people will be experiencing the same. 

We think it's the same providers so potentially makes things quicker although what they wrote on the form was a little confusing. 

We haven't moved house for years and it wasn't an issue in the past.

We called last week to cancel ours and were told that we'd be connected for another 30 days and that they suggested that the new buyers took over our contract because our broadband would block them buying any themselves.  It strikes me as a bit of a scam to retain custom.  We haven't even exchanged contracts yet, so we were premature, but we have moved out.   We're leaving the router for them so they can use our broadband and we'll pay for it. 

We got an issue at the new house too.  Delays. I ordered the new FTTP on 20th October, given a connection date of 11th November which came and went.  They haven't even surveyed and we have no copper line as a temporary measure either.  They can't promise me weekly updates!! 

We all have unlimited data plans but the TV refuses to hotspot for some reason, so no On Demand during lockdown.   The world is ending!  

FinallyStoppedLurking

Doozergirl said:

FinallyStoppedLurking said:

ftb_1995 said:

Are you signing up to the same providers as the existing owners? So annoying having to wait a while to get internet up and running when most people are working from home, I imagine many people will be experiencing the same. 

We think it's the same providers so potentially makes things quicker although what they wrote on the form was a little confusing. 

We haven't moved house for years and it wasn't an issue in the past.

We called last week to cancel ours and were told that we'd be connected for another 30 days and that they suggested that the new buyers took over our contract because our broadband would block them buying any themselves.  It strikes me as a bit of a scam to retain custom.  We haven't even exchanged contracts yet, so we were premature, but we have moved out.   We're leaving the router for them so they can use our broadband and we'll pay for it. 

We got an issue at the new house too.  Delays. I ordered the new FTTP on 20th October, given a connection date of 11th November which came and went.  They haven't even surveyed and we have no copper line as a temporary measure either.  They can't promise me weekly updates!! 

We all have unlimited data plans but the TV refuses to hotspot for some reason, so no On Demand during lockdown.   The world is ending!  

Completely agree regarding the scam of keeping hold of people. Given this must be fairly common it all seems a bit backwards. 

To start with I thought not having Wi-Fi won;t be an issue and can hotspot however I suddenly realised how reliant all of our smart home technology is on a router. I could of course get a temporary router and connect everything to this (with no internet connection) but it's a waste of time. 

Ballard

Slithery said:

Wait until after you've completed to sort out the broadband otherwise you run the risk of cutting off your vendor.

In these days of working from home that's not really an option for many. I will need to have broadband in place within a day or two of moving in or I can't work.

basill

Do your current supplier do a house move service?  I am with ee for home and mobile and they added a large amount of data ( 100Gb i think) to my mobile contract to tide over any delays getting broadband up and running in the new house.  Phone was working on day 1, internet took a few days to get working.