Virgin Money launches 'free wine' switching offer - MSE News

MSE_Petar

Read the full MSE News Story:

Virgin Money launches 'free wine' switching offer - how does it compare?

MDMD

Also being discussed here:

https://forums.moneysavingexpert.com/discussion/6081433/virgin-money-current-account/p59

burner04

Tumbleweed....
nice try mse, but yet again too late to the part e

dunnboer

I am rather disappointed by this offer and Virgin's response to my complaint. I was tempted by the wine and applied for the account online (18 November). As part of the application I was asked when I wanted the transfer to take place ( December 7th) and this happened on that date without any problem. I satisfied the direct debit requirement and opened the linked savings account on 29th December and installed the phone app. No wine voucher appeared and after repeated enquiries I was told that I was ineligible as more than 31 days had elapsed between opening the account and paying into the linked savings a/c. I had presumed that the clock started when the transfer happened but Virgin use the date I set the account up hence no wine. They have offered £50 compensation for telling me that I had satisfied all the requirements on the first 2 times I asked where the wine had got to. I feel cheated! I will not be staying with Virgin!

eskbanker

dunnboer said:

after repeated enquiries I was told that I was ineligible as more than 31 days had elapsed between opening the account and paying into the linked savings a/c. I had presumed that the clock started when the transfer happened but Virgin use the date I set the account up hence no wine.

Always dangerous to make assumptions, especially when the answer can readily be found in the offer terms, rather than having to make 'repeated enquiries':

Your Virgin Money Current Account comes with a linked savings account. You’ll need to credit this with at least £1,000 within 31 days of your account opening date. You need to keep at least £1,000 in your linked savings account until we send your Virgin Wines offer code.

colsten

Take your £50, put the rest down to experience and learn that you have to read the T&Cs.

grumiofoundation

dunnboer said:

I am rather disappointed by this offer and Virgin's response to my complaint. I was tempted by the wine and applied for the account online (18 November). As part of the application I was asked when I wanted the transfer to take place ( December 7th) and this happened on that date without any problem. I satisfied the direct debit requirement and opened the linked savings account on 29th December and installed the phone app. No wine voucher appeared and after repeated enquiries I was told that I was ineligible as more than 31 days had elapsed between opening the account and paying into the linked savings a/c. I had presumed that the clock started when the transfer happened but Virgin use the date I set the account up hence no wine. They have offered £50 compensation for telling me that I had satisfied all the requirements on the first 2 times I asked where the wine had got to. I feel cheated! I will not be staying with Virgin!

I'd rather have £50 than the wine, might have to consider not reading Ts and Cs from now on.

qwert10

Yeah I got £50 compensation plus the wine too!! happy days!

raindropsy

Hi guys, I've applied for VM but they couldn't check my record!  I move bank account every year for rewards and this never happened before. Anyway they send me a letter with verifying codes that don't work ( this made me rather suspicious) as I class this unusual behaviour especially from a Bank???
I decided to google it and this is what I found out 
 https://uk.trustpilot.com/review/uk.virginmoney.com

Should I finish my application or ignore it half way through?  Will this effect my impeccable credit score record??
Anyway I wanted to bring it to your attention that this sounds like too much hassle and Martin should know and perhaps not advertise this one so much.

colsten

Martin doesn't read this forum, and there is nothing wrong with him / the MSE website listing the Virgin offer, and by the sounds of it, you might become one of them. Countless numbers of MSE users have successfully made use of the offer. One or two of them could not be identified electronically, and reported they were sent verification codes etc. You appear to be one of these few. Such things happen. Your credit score (a relatively meaningless number) won't be materially affected by you continuing with the application. 

hollie.weimeraner

My application was successful and I got my wine last week.  My wifes application has been a nightmare as they keep saying we haven't provided them