Tesla cancel order due to ‘IT error my on price

seamusburkill

Hi,

I recently purchased a car online on the Tesla website, it is a new LR model. I’ve picked the car from new inventory, paid my deposit and been sent through the order agreement and deposit invoice. Filled in pick up location and new keeper details etc. They have rang me since and told me it was an IT error and they are cancelling the order. Is their a point where you have to honour the advertised price? Thanks 

Car_54

What did the terms and conditions and conditions say, when you read them before placing the order?

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Car_54 said:

What did the terms and conditions and conditions say, when you read them before placing the order?

This.  After some high profile cases, sellers now include terms specifically to cover them in the event of a missprice, end of production, lack of supply, price hike in the supply chain, arithmetic error in the invoice etc.

DiddyDavies

From the Tesla UK T&C's 
https://www.tesla.com/en_GB/order/download-order-agreement?redirect=no&country=GB&model_code=ms

Documentation. Your Motor Vehicle Order Agreement (the “Agreement”) is made up of the following documents:
 3. Terms & Conditions: These Terms & Conditions are effective as of the date you place your order and pay your Order Fee (the “Order Date”)

No Resellers; Discontinuation; Cancellation. Tesla and its affiliates sell cars directly to end-consumers, and we may unilaterally cancel any order that we believe has been made with a view toward resale of the Vehicle or that has otherwise been made in bad faith. We may also cancel your order if we determine that there was a pricing error,

AdrianC

Can you give some timescales?

When was the order placed, what acceptance notifications did they send, when was collection due... when was it cancelled?

DiddyDavies

Another piece of pertinent information is what was the scale of the alleged pricing error?
If it was something that was or should have been obvious to you then even if their T/C's didn't cover it, they can still cancel the contract due to what is known as a unilateral mistake. 

Unilateral mistake (where one party is mistaken and the other knows or ought to have known of the mistake). If the mistake relates to the fundamental nature of the offer the contract can be voided.

foxy-stoat

Doesn't hold out much hope for the car, which is heavily influenced by technology, is manufactured by a company that cannot get the price right due to information and technology error.

Grumpy_chap

What was the scale of the IT error?  Was it so much that it should have been obvious it was an error?

[Deleted User]

foxy-stoat said:

Doesn't hold out much hope for the car, which is heavily influenced by technology, is manufactured by a company that cannot get the price right due to information and technology error.

Someone keyed in the wrong price, by your logic, don't hold out much hope for any car, which is heavily influenced by people, is manufactured by a company that employs humans

seamusburkill

It wasn’t a massive IT error. They listed around 15 cars into ‘New Inventory’ which were around £10k less than the £47k usual list price. They were listed, within 30 minutes all the cars were sold out (10am in morning). By 6pm I Got had a phone call saying it was an IT error and they would cancel them. 

Thanks for your replies.

cymruchris

£10k cheaper than they should have been - it's no doubt they sold out quickly. It's similar to Curry's listing a TV for £3700 instead of £4700 - if it was a mistake - they don't have to supply one, even if you've submitted your order and got the confirmation emails. You have the choice of either accepting the cancellation, or continuing with your purchase at what would have been the regular price. Usually if the error is minor, most suppliers just suck it up, but I imagine that at £10k less  they'd be selling at a loss, and so can see why they cancelled rather than just let it go. 

There's no law that says that they must sell it to you at the reduced price if that's what you were hoping to hear.