Anyone made a claim with trainline?

tim3434
tim3434 Posts: 13 Forumite
Fifth Anniversary Combo Breaker First Post
edited 19 May at 4:54PM in Coronavirus Board
I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.
I'm confused on what to do.
The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.
Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?

«1

Comments

  • That form is for delays caused by the train company - if the service ran and you chose not to travel I would look at contacting the insurance company to lodge a claim. 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts First Anniversary Photogenic Name Dropper
    edited 8 November 2020 at 10:18AM
    Was the ticket a refundable one? If not, agree with mattyprice. If refundable then you will have to follow procedures for refunds which you can get online am sure. 
  • epm-84
    epm-84 Posts: 2,741 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.  

    If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee.  You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify.  Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The train co.is not responsible for your flight being cancelled, so an insurance claim is your only resolution.
    No free lunch, and no free laptop ;)
  • apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  
  • tim3434
    tim3434 Posts: 13 Forumite
    Fifth Anniversary Combo Breaker First Post
    epm-84 said:
    You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.  

    If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee.  You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify.  Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.
    Good point, I wasn't even aware I could buy train tickets from anywhere else. I'll bare that in mind for next time.

  • tim3434
    tim3434 Posts: 13 Forumite
    Fifth Anniversary Combo Breaker First Post
    Tedber said:
    apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  
    But I can still get an insurance claim right I just don't know what form to use. Pain in the !!!!!! for £30.

  • DCFC79
    DCFC79 Posts: 40,622 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    tim3434 said:
    Tedber said:
    apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  
    But I can still get an insurance claim right I just don't know what form to use. Pain in the !!!!!! for £30.

    If you have insurance then speak to your insurer.
  • elsien
    elsien Posts: 35,554 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 9 November 2020 at 9:34AM
    I'm not sure you'll be covered anyway - the summary says that Cover Includes - 
    • Free cancellation if you are unwell
    • Missed departure
    • Missed connection
    • Overnight accommodation
    • Lost luggage 
    None of these seem to apply to your situation if you bought via trainline. Did you read the cover in full before buying?  
    From the ervin website:

    There is strictly no cover under the insurance policy held for the following circumstances:
    • Disinclination (you choosing not) to travel as a result of COVID-19. This does not include you being placed under quarantine or you being diagnosed with COVID-19.
    • Cancellation of a personal meeting or event (e.g. football matches, concerts) due to COVID-19. (This does not include cancellation of a business or work meeting.)
    • Government restrictions preventing travel as the result of COVID-19.

    IF YOU ARE CANCELLING FOR THE ABOVE REASONS, PLEASE DO NOT SUBMIT A CLAIM, AS THIS WILL LIKELY BE DECLINED.


    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • elsien
    elsien Posts: 35,554 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 9 November 2020 at 10:14AM
    tim3434 said:
    I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.
    I'm confused on what to do.
    The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.
    Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?

    Lie, you mean? If you're planning to commit insurance fraud you need to consider whether it's worth ended up with a fraudulent claim marker for the sake of £30. 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.1K Banking & Borrowing
  • 252.8K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 243K Work, Benefits & Business
  • 597.4K Mortgages, Homes & Bills
  • 176.5K Life & Family
  • 256K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.