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Anyone made a claim with trainline?

tim3434
Posts: 13 Forumite

I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.
I'm confused on what to do.
The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.
Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?
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Comments
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That form is for delays caused by the train company - if the service ran and you chose not to travel I would look at contacting the insurance company to lodge a claim.0
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Was the ticket a refundable one? If not, agree with mattyprice. If refundable then you will have to follow procedures for refunds which you can get online am sure.0
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You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.
If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee. You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify. Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.0 -
The train co.is not responsible for your flight being cancelled, so an insurance claim is your only resolution.No free lunch, and no free laptop0
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apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.0
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epm-84 said:You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.
If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee. You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify. Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.
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I'm not sure you'll be covered anyway - the summary says that Cover Includes -
- Free cancellation if you are unwell
- Missed departure
- Missed connection
- Overnight accommodation
- Lost luggage
From the ervin website:There is strictly no cover under the insurance policy held for the following circumstances:
• Disinclination (you choosing not) to travel as a result of COVID-19. This does not include you being placed under quarantine or you being diagnosed with COVID-19.
• Cancellation of a personal meeting or event (e.g. football matches, concerts) due to COVID-19. (This does not include cancellation of a business or work meeting.)
• Government restrictions preventing travel as the result of COVID-19.IF YOU ARE CANCELLING FOR THE ABOVE REASONS, PLEASE DO NOT SUBMIT A CLAIM, AS THIS WILL LIKELY BE DECLINED.
All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
tim3434 said:I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.I'm confused on what to do.The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0
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