Anyone made a claim with trainline?

tim3434

I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.

I'm confused on what to do.

The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.

Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?

Claim form: https://2126783fbde8c3e98e1f.b-cdn.net/wp-content/uploads/2020/05/ERGO_TRAVEL-DELAY-DISRUPTION_CF_04_20200504.pdf

mattyprice4004

That form is for delays caused by the train company - if the service ran and you chose not to travel I would look at contacting the insurance company to lodge a claim. 

[Deleted User]

Was the ticket a refundable one? If not, agree with mattyprice. If refundable then you will have to follow procedures for refunds which you can get online am sure. 

epm-84

You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.  

If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee.  You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify.  Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.

macman

The train co.is not responsible for your flight being cancelled, so an insurance claim is your only resolution.

[Deleted User]

apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  

tim3434

epm-84 said:

You need to read the wording of your travel insurance and check the T&Cs for the type of ticket you purchased.  

If the tickets weren't Advance tickets then it would have been better to buy them from Southern Railway (it doesn't matter whether or not the service you plan to catch is run by them or not), as they do a Money Back Guarantee.  You just need to select the 'Ticket on Departure' option and not collect your tickets ahead of your planned departure date to qualify.  Many people buy from the Trainline because of their advertising, rather than because they offer you anything the other ticket selling sites offer.

Good point, I wasn't even aware I could buy train tickets from anywhere else. I'll bare that in mind for next time.

tim3434

Tedber said:

apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  

But I can still get an insurance claim right I just don't know what form to use. Pain in the !!!!!! for £30.

DCFC79

tim3434 said:

Tedber said:

apologies I missed the fact the date of the journey has passed, therefore, irrelevant if refundable or not.  

But I can still get an insurance claim right I just don't know what form to use. Pain in the !!!!!! for £30.

If you have insurance then speak to your insurer.

elsien

I'm not sure you'll be covered anyway - the summary says that Cover Includes - 

• Free cancellation if you are unwell
• Missed departure
• Missed connection
• Overnight accommodation
• Lost luggage 

None of these seem to apply to your situation if you bought via trainline. Did you read the cover in full before buying?  
From the ervin website:

There is strictly no cover under the insurance policy held for the following circumstances:
• Disinclination (you choosing not) to travel as a result of COVID-19. This does not include you being placed under quarantine or you being diagnosed with COVID-19.
• Cancellation of a personal meeting or event (e.g. football matches, concerts) due to COVID-19. (This does not include cancellation of a business or work meeting.)
• Government restrictions preventing travel as the result of COVID-19.

IF YOU ARE CANCELLING FOR THE ABOVE REASONS, PLEASE DO NOT SUBMIT A CLAIM, AS THIS WILL LIKELY BE DECLINED.

elsien

tim3434 said:

I bought a ticket worth £40 and paid for the travel insurance. I knew I wouldn't be able to go a few days before and emailed trainline support and got some automated emails back about rebooking which I didn't want to do. It's now past the journey date.

I'm confused on what to do.

The actual reason I didn't take the train is because my flight was cancelled. But I'm concerned if I say that it'll be a covid excuse which isn't covered? Perhaps easier to just say someone was ill.

Do I need to fill in one of those cumbersome travel insurance claim forms or is there an easier way?

Claim form: https://2126783fbde8c3e98e1f.b-cdn.net/wp-content/uploads/2020/05/ERGO_TRAVEL-DELAY-DISRUPTION_CF_04_20200504.pdf

Lie, you mean? If you're planning to commit insurance fraud you need to consider whether it's worth ended up with a fraudulent claim marker for the sake of £30.