iWeb = Pathetic

hoc

I have found that even on the more expensive platforms offering a wider market selection such as AJ Bell there are still odd issues in selecting tickers where same symbol exists on different indices. I have had to ask using secure message and they have advised the necessary nomenclature to find it as they essentially make up their own symbol/market name sometimes. At least on AJ Bell the search by name is typically useless in these cases I presume because the name is referenced from some external feed and there is no matching name to their made up ticker.

EdGasketTheSecond

Alexland said:

EdGasketTheSecond said:

Thanks; I made it sound simple at the time; no mention of software to the chat operator; just trade AUY in London; simple huh?

So did they refuse to send the request to their control team (that's what they seem to be called) for consideration? Maybe try again with a different agent.

They sent the request to the control team, I had a 15 min wait for the reply that it could not be traded as the symbol was used on the NYSE

Alexland

EdGasketTheSecond said:

They sent the request to the control team, I had a 15 min wait for the reply that it could not be traded as the symbol was used on the NYSE

Maybe try again using the example that wmb194 provided of where this is possible?

wmb194

EdGasketTheSecond said:

Alexland said:

EdGasketTheSecond said:

Thanks; I made it sound simple at the time; no mention of software to the chat operator; just trade AUY in London; simple huh?

So did they refuse to send the request to their control team (that's what they seem to be called) for consideration? Maybe try again with a different agent.

They sent the request to the control team, I had a 15 min wait for the reply that it could not be traded as the symbol was used on the NYSE

Give them my BMY example and I can give you a couple more i.e. VOD (Vodafone plc / Vodafone plc ADR) and PRU (Prudential plc / Prudential Financial Inc) and see what they say. It sounds like someone either doesn't know what they're talking about or they're trying to brush you off.

EdGasketTheSecond

OK thanks, I will try again but not desperate as I have AUY.L bought on another platform, thanks for extra suggestions.

mark13

Not had any issues buying UK, Aim or US shares or funds with Iweb.   Great value.  Its a simple, no frills platform.

EdGasketTheSecond

My complaint is with their uncompromising attitude to resolving a situation where a London-listed share cannot be traded on their platform. Just saying you can't do that is not good enough.

EdGasketTheSecond

Another one that can't be traded: GJGB (Vaneck Vectors Junior Gold MIners ETF) though iWeb do trade GDGB. I have been on chat for nearly an hour over this and they are most unhelpful; say I can trade it in USD (yeah right and incur FX). Other platforms I deal with where I find a missing security; they are pleased to add it and thank me for pointing out their shortcoming. Not iWeb. pathetic and unwilling to update their systems.

NottinghamKnight

EdGasketTheSecond said:

Another one that can't be traded: GJGB (Vaneck Vectors Junior Gold MIners ETF) though iWeb do trade GDGB. I have been on chat for nearly an hour over this and they are most unhelpful; say I can trade it in USD (yeah right and incur FX). Other platforms I deal with where I find a missing security; they are pleased to add it and thank me for pointing out their shortcoming. Not iWeb. pathetic and unwilling to update their systems.

Simple, move your business.

EdGasketTheSecond

Thank you; didn't think of that one.