My dad has been scammed out of £19,000

colsten

Doesn't sound to me as if it's actually been resolved as of yesterday, as per OP's posts.





Followed by

burner04

But who will have the last word? 🤔

MaxJones

Saying you will get the funds back and actually getting them back are two different things

AWOL84

Saga continues. Natwest have told us their investigations are "ongoing".
I've now escalated this to the financial-ombudsman and also raised it with Action Fraud.

lopsyfa

Yahoo_Mail said:

lopsyfa said:

Yahoo_Mail said:

lopsyfa said:

Good Lord, what has this forum turned to. People come here for help and you lot turn detective, nitpicking over every small details. It will be better if people ignore thread that they think has holes in it - maybe point it out once but if they poster insists, let it be to avoid derailing the thread.

Similar happened to me when Lloyds tried to close my account and I made the comment that I have had my account for 10 years, one of the posters in this thread then tried to accuse me of being dishonest because I couldn't possibly have had that account for 10 years. Because Lloyds changed the account name from Vantage to Club Lloyds. Now I have a new account and I should go hunting for when the account name was changed and quote that in my complaints to Lloyds as the date I have had my account from. Problem is, it is the same account, sort code and account number and even my credit reports showed the open date as 10 years ago.

Back to the OP, I really feel for your family and I am glad you have managed to resolve it. I also think, the service level by NatWest is not up to standard. 

Where's the value in blindly accepting what a poster says?

Garbage in > Garbage out.

If people don't know exactly what's gone on, how can they in any way give sensible, accurate advice?

Yes but at what point will you stop with the finger pointing. You won't do that in real life, will you? Imagine that is your family member that told you that story, and you said but this maybe doesn't add up and they insisted that is the way it appears to them. Will you keep on calling them out for it (school close early, your stories has many holes in it etc) like has happened in this thread.
Remember the post is from the point of view of the poster not his dad so he may not be able to capture everything as it happened. And in the real life, stories rarely appears perfect. So if this forum is to be helpful and not push the non-veteran posters away, some allowance need to be allowed for the stories that may not appear fully vetted to you.

If a post appears spammy to you, won't it be better to ignore that post rather than just derail the topic with baseless allegations or detective work. 

You should probably read my post regarding this, instead of making accusations based on the general tone of responses.

Aside from a back and forth between some regulars over what is and isn't possible, my first post (and possibly the only one) directed at the OP was that they needed to get their story straight before arguing this with Natwest as it could not have happened the way it did.  This was eventually proven to be correct, however, the OP insisted over several pages that the payee was changed (not the reference, the payee) despite everyone agreeing that simply was not possible.  An insistence, I might add, from someone who was not even present when the transaction occurred, nor had access to the account to see where it went as access had been blocked by Natwest.

If the OP had, perhaps, been willing to accept this, I suspect this thread wouldn't have dragged on as long as it has.  Alas, here we are and you seem to be throwing your 2p in with what I can only assume is an attempt to fan the flames. Bravo!

You can't force the OP to accept your story as you see it over what his dad said. At some point, someone has to let go. Which is why I won't be continuing this discussion with you and colsten out of respect for OP.

On the contrary, my 2p worth has not fan any flames and it seems to have stop the back and forth. And I seem to know when to stop the argument rather than multiple pages of back and forth. I will let you have the last word now so we can get back on topic.

colsten

lopsyfa said:

Yahoo_Mail said:

lopsyfa said:

Yahoo_Mail said:

lopsyfa said:

Good Lord, what has this forum turned to. People come here for help and you lot turn detective, nitpicking over every small details. It will be better if people ignore thread that they think has holes in it - maybe point it out once but if they poster insists, let it be to avoid derailing the thread.

Similar happened to me when Lloyds tried to close my account and I made the comment that I have had my account for 10 years, one of the posters in this thread then tried to accuse me of being dishonest because I couldn't possibly have had that account for 10 years. Because Lloyds changed the account name from Vantage to Club Lloyds. Now I have a new account and I should go hunting for when the account name was changed and quote that in my complaints to Lloyds as the date I have had my account from. Problem is, it is the same account, sort code and account number and even my credit reports showed the open date as 10 years ago.

Back to the OP, I really feel for your family and I am glad you have managed to resolve it. I also think, the service level by NatWest is not up to standard. 

Where's the value in blindly accepting what a poster says?

Garbage in > Garbage out.

If people don't know exactly what's gone on, how can they in any way give sensible, accurate advice?

Yes but at what point will you stop with the finger pointing. You won't do that in real life, will you? Imagine that is your family member that told you that story, and you said but this maybe doesn't add up and they insisted that is the way it appears to them. Will you keep on calling them out for it (school close early, your stories has many holes in it etc) like has happened in this thread.
Remember the post is from the point of view of the poster not his dad so he may not be able to capture everything as it happened. And in the real life, stories rarely appears perfect. So if this forum is to be helpful and not push the non-veteran posters away, some allowance need to be allowed for the stories that may not appear fully vetted to you.

If a post appears spammy to you, won't it be better to ignore that post rather than just derail the topic with baseless allegations or detective work. 

You should probably read my post regarding this, instead of making accusations based on the general tone of responses.

Aside from a back and forth between some regulars over what is and isn't possible, my first post (and possibly the only one) directed at the OP was that they needed to get their story straight before arguing this with Natwest as it could not have happened the way it did.  This was eventually proven to be correct, however, the OP insisted over several pages that the payee was changed (not the reference, the payee) despite everyone agreeing that simply was not possible.  An insistence, I might add, from someone who was not even present when the transaction occurred, nor had access to the account to see where it went as access had been blocked by Natwest.

If the OP had, perhaps, been willing to accept this, I suspect this thread wouldn't have dragged on as long as it has.  Alas, here we are and you seem to be throwing your 2p in with what I can only assume is an attempt to fan the flames. Bravo!

You can't force the OP to accept your story as you see it over what his dad said. At some point, someone has to let go. Which is why I won't be continuing this discussion with you and colsten out of respect for OP.

Why on earth are you then digging up a conversation which happened over a month ago? What's happened to your respect for the OP? 

For the avoidance of doubt: I am not criticising the OP for providing an update on the saga.

Armorica

AWOL84 said:

Saga continues. Natwest have told us their investigations are "ongoing".
I've now escalated this to the financial-ombudsman and also raised it with Action Fraud.

The Ombudsman is the right route - it should resolve itself in time. What is particularly puzzling in this case is why Natwest just haven't given your father his money back already - I'm not clear they have any grounds to hold onto it as the funds were not applied to the recipients account (as their bank were smarter and put the funds on hold). So there is no recovery of funds to make from a customer - just from a holding account with another bank. I'd pursue that line with them.

Another known-to-be-effective route you could follow would be to contact the Guardian or Money Mail. They love stories like this and banks have been known to quickly jump into action when contacted by the press. That shouldn't lead to a more favourable/quicker outcome - but sometimes it does.

born_again

Armorica said:

AWOL84 said:

Saga continues. Natwest have told us their investigations are "ongoing".
I've now escalated this to the financial-ombudsman and also raised it with Action Fraud.

 I'm not clear they have any grounds to hold onto it as the funds were not applied to the recipients account (as their bank were smarter and put the funds on hold). So there is no recovery of funds to make from a customer - just from a holding account with another bank. I'd pursue that line with them.

That would tend to say that the bank the funds were sent too are holding onto the funds. As you have to question. If they thought something was wrong, they should have sent them back by now.

Sady AWOL84 action fraud will do nothing other than log the report. If lucky they will pass to your local force, who will look at it, see bank involvement & take no action.

AWOL84

Pleased to report that my dad has now been fully reimbursed by NatWest. We aren’t happy with the level of service and care they have provided and will be pursuing with our complaint.